SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261007-2465 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.0% | 127 | QUEUED | CLOSED |
| SLB-20261007-2464 | Oct 07 | 9Mobile | Success Rate | 95.0% | 93.9% | 135 | QUEUED | CLOSED |
| SLB-20261007-2463 | Oct 07 | Glo | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261007-2462 | Oct 07 | Airtel | Success Rate | 95.0% | 93.8% | 135 | QUEUED | CLOSED |
| SLB-20261007-2461 | Oct 07 | MTN | Success Rate | 95.0% | 94.3% | 127 | QUEUED | CLOSED |
| SLB-20261007-2460 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.9% | 115 | QUEUED | CLOSED |
| SLB-20261007-2459 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 149 | QUEUED | CLOSED |
| SLB-20261007-2458 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
| SLB-20261007-2457 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.1% | 125 | QUEUED | CLOSED |
| SLB-20261007-2456 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.0% | 134 | QUEUED | CLOSED |
| SLB-20261007-2455 | Oct 07 | Glo | Success Rate | 95.0% | 94.8% | 121 | QUEUED | CLOSED |
| SLB-20261007-2454 | Oct 07 | Airtel | Success Rate | 95.0% | 93.8% | 133 | QUEUED | CLOSED |
| SLB-20261007-2453 | Oct 07 | MTN | Success Rate | 95.0% | 94.0% | 133 | QUEUED | CLOSED |
| SLB-20261007-2452 | Oct 07 | Telcos Direct | Success Rate | 95.0% | 94.9% | 116 | QUEUED | CLOSED |
| SLB-20261007-2451 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 143 | QUEUED | CLOSED |
| SLB-20261007-2450 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.3% | 129 | QUEUED | CLOSED |
| SLB-20261007-2449 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.0% | 127 | QUEUED | CLOSED |
| SLB-20261007-2448 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.1% | 132 | QUEUED | CLOSED |
| SLB-20261007-2447 | Oct 07 | Airtel | Success Rate | 95.0% | 94.0% | 131 | QUEUED | CLOSED |
| SLB-20261007-2446 | Oct 07 | MTN | Success Rate | 95.0% | 94.0% | 133 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:22:42 | VAS-1792246961-62D01F4C14E9 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 15:22:37 | VAS-1792246956-5DCBB5EB22ED | AGGREGATOR | TXN_COMPLETION | 706.35ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 15:22:37 | VAS-1792246956-5DCBB5EB22ED | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 15:22:21 | VAS-1792246941-00C14BB04BD9 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 15:22:17 | VAS-1792246936-88A4C5622C92 | AGGREGATOR | TXN_COMPLETION | 1134.47ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 15:22:17 | VAS-1792246936-88A4C5622C92 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 15:22:07 | VAS-1792246926-525F83C07846 | TELCO | TXN_COMPLETION | 1045.44ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:21:54 | VAS-1792246912-DED0C9C8E1F3 | TELCO | TXN_COMPLETION | 2247.99ms | 500.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 15:21:54 | VAS-1792246912-DED0C9C8E1F3 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 15:21:49 | VAS-1792246907-27CA75BC86A5 | TELCO | TXN_COMPLETION | 649.77ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 15:21:49 | VAS-1792246907-27CA75BC86A5 | AGGREGATOR | TXN_COMPLETION | 1540.23ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 15:21:49 | VAS-1792246907-27CA75BC86A5 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 15:21:42 | VAS-1792246902-FD172DE510D4 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:21:39 | VAS-1792246897-4E6AB9AF58B2 | TELCO | TXN_COMPLETION | 1612.91ms | 500.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:21:28 | VAS-1792246887-A55253553A87 | TELCO | TXN_COMPLETION | 914.99ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 15:21:23 | VAS-1792246882-D4506631E7A9 | TELCO | TXN_COMPLETION | 1093.50ms | 500.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 15:21:20 | VAS-1792246877-4101420A398F | TELCO | TXN_COMPLETION | 2055.96ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 15:21:20 | VAS-1792246877-4101420A398F | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 15:21:16 | VAS-1792246872-D1CE9DFF19D9 | TELCO | TXN_COMPLETION | 1610.54ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 15:21:16 | VAS-1792246872-D1CE9DFF19D9 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | MoMo PSB | NexBridge | Airtel |