SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261007-2445 | Oct 07 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 142 | QUEUED | CLOSED |
| SLB-20261007-2444 | Oct 07 | NexBridge | Success Rate | 95.0% | 94.2% | 129 | QUEUED | CLOSED |
| SLB-20261007-2443 | Oct 07 | Primus VAS | Success Rate | 95.0% | 94.0% | 128 | QUEUED | CLOSED |
| SLB-20261007-2442 | Oct 07 | 9Mobile | Success Rate | 95.0% | 94.1% | 131 | QUEUED | CLOSED |
| SLB-20261007-2441 | Oct 07 | Glo | Success Rate | 95.0% | 94.9% | 117 | QUEUED | CLOSED |
| SLB-20261007-2440 | Oct 07 | Airtel | Success Rate | 95.0% | 94.2% | 128 | QUEUED | CLOSED |
| SLB-20261007-2439 | Oct 07 | MTN | Success Rate | 95.0% | 94.2% | 128 | QUEUED | CLOSED |
| SLB-20261006-2438 | Oct 06 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 147 | QUEUED | OPEN |
| SLB-20261006-2437 | Oct 06 | NexBridge | Success Rate | 95.0% | 94.0% | 133 | QUEUED | OPEN |
| SLB-20261006-2436 | Oct 06 | Primus VAS | Success Rate | 95.0% | 93.9% | 132 | QUEUED | OPEN |
| SLB-20261006-2435 | Oct 06 | 9Mobile | Success Rate | 95.0% | 94.0% | 135 | QUEUED | OPEN |
| SLB-20261006-2434 | Oct 06 | Glo | Success Rate | 95.0% | 94.7% | 122 | QUEUED | OPEN |
| SLB-20261006-2433 | Oct 06 | Airtel | Success Rate | 95.0% | 94.0% | 132 | QUEUED | OPEN |
| SLB-20261006-2432 | Oct 06 | MTN | Success Rate | 95.0% | 94.0% | 132 | QUEUED | OPEN |
| SLB-20261006-2431 | Oct 06 | Telcos Direct | Success Rate | 95.0% | 95.0% | 114 | QUEUED | OPEN |
| SLB-20261006-2430 | Oct 06 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 143 | QUEUED | CLOSED |
| SLB-20261006-2429 | Oct 06 | NexBridge | Success Rate | 95.0% | 94.1% | 132 | QUEUED | CLOSED |
| SLB-20261006-2428 | Oct 06 | Primus VAS | Success Rate | 95.0% | 94.0% | 132 | QUEUED | CLOSED |
| SLB-20261006-2427 | Oct 06 | 9Mobile | Success Rate | 95.0% | 93.9% | 136 | QUEUED | CLOSED |
| SLB-20261006-2426 | Oct 06 | Glo | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 13:23:30 | VAS-1792326207-BBD5651AB870 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 13:23:21 | VAS-1792326200-32F4C27FAAB9 | TELCO | TXN_COMPLETION | 1460.24ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 13:23:21 | VAS-1792326200-32F4C27FAAB9 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 13:23:06 | VAS-1792326185-BF4AC2ED9087 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 13:23:01 | VAS-1792326178-AF9596FE40A0 | TELCO | TXN_COMPLETION | 1851.98ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 13:23:01 | VAS-1792326178-AF9596FE40A0 | AGGREGATOR | TXN_COMPLETION | 1085.80ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 13:22:37 | VAS-1792326155-5BEF72A68233 | AGGREGATOR | TXN_COMPLETION | 1268.27ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:22:21 | VAS-1792326141-AA56648DD40A | AGGREGATOR | TXN_COMPLETION | 403.46ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 13:22:21 | VAS-1792326141-AA56648DD40A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 13:21:59 | VAS-1792326118-F7921FF6BE55 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 13:21:45 | VAS-1792326103-DCA7849B8678 | AGGREGATOR | TXN_COMPLETION | 1455.21ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 13:21:45 | VAS-1792326103-DCA7849B8678 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 13:21:31 | VAS-1792326089-5C5D76D4B59A | AGGREGATOR | TXN_COMPLETION | 2211.42ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 13:21:31 | VAS-1792326089-5C5D76D4B59A | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 13:21:24 | VAS-1792326081-B01827CEC1C8 | AGGREGATOR | TXN_COMPLETION | 2120.68ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 13:21:24 | VAS-1792326081-B01827CEC1C8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 13:21:07 | VAS-1792326066-B18D8C4846BA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 13:20:52 | VAS-1792326052-43BCBE90BD2F | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 13:20:45 | VAS-1792326044-C043B74AC6CD | AGGREGATOR | TXN_COMPLETION | 417.85ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 13:20:45 | VAS-1792326044-C043B74AC6CD | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |