SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261006-2385 | Oct 06 | Telcos Direct | Success Rate | 95.0% | 94.5% | 125 | QUEUED | CLOSED |
| SLB-20261006-2384 | Oct 06 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 135 | QUEUED | CLOSED |
| SLB-20261006-2383 | Oct 06 | NexBridge | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
| SLB-20261006-2382 | Oct 06 | Primus VAS | Success Rate | 95.0% | 93.5% | 145 | QUEUED | CLOSED |
| SLB-20261006-2381 | Oct 06 | 9Mobile | Success Rate | 95.0% | 93.6% | 143 | QUEUED | CLOSED |
| SLB-20261006-2380 | Oct 06 | Glo | Success Rate | 95.0% | 94.2% | 134 | QUEUED | CLOSED |
| SLB-20261006-2379 | Oct 06 | Airtel | Success Rate | 95.0% | 94.1% | 130 | QUEUED | CLOSED |
| SLB-20261006-2378 | Oct 06 | MTN | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261006-2377 | Oct 06 | Telcos Direct | Success Rate | 95.0% | 94.4% | 125 | QUEUED | CLOSED |
| SLB-20261006-2376 | Oct 06 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20261006-2375 | Oct 06 | NexBridge | Success Rate | 95.0% | 93.7% | 144 | QUEUED | CLOSED |
| SLB-20261006-2374 | Oct 06 | Primus VAS | Success Rate | 95.0% | 93.6% | 145 | QUEUED | CLOSED |
| SLB-20261006-2373 | Oct 06 | 9Mobile | Success Rate | 95.0% | 93.7% | 143 | QUEUED | CLOSED |
| SLB-20261006-2372 | Oct 06 | Glo | Success Rate | 95.0% | 94.1% | 136 | QUEUED | CLOSED |
| SLB-20261006-2371 | Oct 06 | Airtel | Success Rate | 95.0% | 94.2% | 130 | QUEUED | CLOSED |
| SLB-20261006-2370 | Oct 06 | MTN | Success Rate | 95.0% | 94.2% | 133 | QUEUED | CLOSED |
| SLB-20261006-2369 | Oct 06 | Telcos Direct | Success Rate | 95.0% | 94.4% | 126 | QUEUED | CLOSED |
| SLB-20261006-2368 | Oct 06 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20261006-2367 | Oct 06 | NexBridge | Success Rate | 95.0% | 93.6% | 148 | QUEUED | CLOSED |
| SLB-20261006-2366 | Oct 06 | Primus VAS | Success Rate | 95.0% | 93.5% | 148 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:02:13 | VAS-1792292531-1FCBF68D8C40 | TELCO | TXN_COMPLETION | 1649.75ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:02:02 | VAS-1792292521-4C3BA0B93C1B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 04:01:52 | VAS-1792292511-F2A43687E784 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 04:01:48 | VAS-1792292506-A159F8C72A8A | AGGREGATOR | TXN_COMPLETION | 1102.80ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 04:01:43 | VAS-1792292502-0C84CA7EF56C | TELCO | TXN_COMPLETION | 998.96ms | 500.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 04:01:43 | VAS-1792292502-0C84CA7EF56C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 04:01:38 | VAS-1792292497-E92CD2B4A04B | TELCO | TXN_COMPLETION | 1323.71ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 04:01:32 | VAS-1792292492-7D4D66827939 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 04:01:31 | VAS-1792292487-728151D4E429 | TELCO | TXN_COMPLETION | 2492.52ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 04:01:31 | VAS-1792292487-728151D4E429 | AGGREGATOR | TXN_COMPLETION | 1802.51ms | 400.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 04:01:31 | VAS-1792292487-728151D4E429 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 04:01:24 | VAS-1792292483-9C37B3432961 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:01:08 | VAS-1792292467-40008FB5BD0C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 04:00:54 | VAS-1792292452-30DFC21A80F9 | TELCO | TXN_COMPLETION | 1793.16ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 04:00:54 | VAS-1792292452-30DFC21A80F9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 04:00:39 | VAS-1792292438-56392135286A | TELCO | TXN_COMPLETION | 1110.79ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 04:00:33 | VAS-1792292433-EEB8DC47AE67 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 04:00:25 | VAS-1792292423-3775DE2A43EE | TELCO | TXN_COMPLETION | 1299.75ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 04:00:20 | VAS-1792292418-13C513B71E76 | TELCO | TXN_COMPLETION | 931.60ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 04:00:19 | VAS-1792292418-13C513B71E76 | AGGREGATOR | TXN_COMPLETION | 405.41ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |