SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4605 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 192 | QUEUED | CLOSED |
| SLB-20261018-4604 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 213 | QUEUED | CLOSED |
| SLB-20261018-4603 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.0% | 222 | QUEUED | CLOSED |
| SLB-20261018-4602 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 231 | QUEUED | CLOSED |
| SLB-20261018-4601 | Oct 18 | Glo | Success Rate | 95.0% | 93.7% | 193 | QUEUED | CLOSED |
| SLB-20261018-4600 | Oct 18 | Airtel | Success Rate | 95.0% | 93.8% | 198 | QUEUED | CLOSED |
| SLB-20261018-4599 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 207 | QUEUED | CLOSED |
| SLB-20261018-4598 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 201 | QUEUED | CLOSED |
| SLB-20261018-4597 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 187 | QUEUED | CLOSED |
| SLB-20261018-4596 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 210 | QUEUED | CLOSED |
| SLB-20261018-4595 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 217 | QUEUED | CLOSED |
| SLB-20261018-4594 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.9% | 226 | QUEUED | CLOSED |
| SLB-20261018-4593 | Oct 18 | Glo | Success Rate | 95.0% | 93.9% | 190 | QUEUED | CLOSED |
| SLB-20261018-4592 | Oct 18 | Airtel | Success Rate | 95.0% | 94.1% | 189 | QUEUED | CLOSED |
| SLB-20261018-4591 | Oct 18 | MTN | Success Rate | 95.0% | 93.5% | 206 | QUEUED | CLOSED |
| SLB-20261018-4590 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.2% | 214 | QUEUED | CLOSED |
| SLB-20261018-4589 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 193 | QUEUED | CLOSED |
| SLB-20261018-4588 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 206 | QUEUED | CLOSED |
| SLB-20261018-4587 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.3% | 216 | QUEUED | CLOSED |
| SLB-20261018-4586 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 235 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:43:46 | VAS-1792298625-0EBA13397FBE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 05:43:42 | VAS-1792298620-D7604530578C | AGGREGATOR | TXN_COMPLETION | 1217.86ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 05:43:27 | VAS-1792298606-02A7D56E09FA | AGGREGATOR | TXN_COMPLETION | 1539.07ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 05:43:27 | VAS-1792298606-02A7D56E09FA | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 05:43:18 | VAS-1792298596-A096B27D78FD | AGGREGATOR | TXN_COMPLETION | 1994.99ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 05:43:18 | VAS-1792298596-A096B27D78FD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 05:43:01 | VAS-1792298581-82E97ADCBF3A | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 05:42:57 | VAS-1792298576-55B27DC5BDA8 | AGGREGATOR | TXN_COMPLETION | 982.79ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 05:42:50 | VAS-1792298566-9C4B3F2980BD | TELCO | TXN_COMPLETION | 2035.23ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 05:42:50 | VAS-1792298566-9C4B3F2980BD | AGGREGATOR | TXN_COMPLETION | 1558.45ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 05:42:50 | VAS-1792298566-9C4B3F2980BD | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 05:42:37 | VAS-1792298556-BF0779D82903 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 05:42:18 | VAS-1792298537-3AA3BBEE80B8 | TELCO | TXN_COMPLETION | 1168.39ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 05:41:59 | VAS-1792298517-3D715F7761E3 | TELCO | TXN_COMPLETION | 1515.85ms | 500.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 05:41:50 | VAS-1792298507-BC74092AC83E | TELCO | TXN_COMPLETION | 2217.06ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 05:41:50 | VAS-1792298507-BC74092AC83E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 05:41:45 | VAS-1792298502-34F04A4A9366 | AGGREGATOR | TXN_COMPLETION | 2129.56ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 05:41:45 | VAS-1792298502-34F04A4A9366 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 05:41:20 | VAS-1792298478-4985250F2E72 | AGGREGATOR | TXN_COMPLETION | 1843.51ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 05:41:13 | VAS-1792298473-08AFF00EDF19 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Kuda MFB | NexBridge | Airtel |