SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4605 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 192 | QUEUED | CLOSED |
| SLB-20261018-4604 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 213 | QUEUED | CLOSED |
| SLB-20261018-4603 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.0% | 222 | QUEUED | CLOSED |
| SLB-20261018-4602 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 231 | QUEUED | CLOSED |
| SLB-20261018-4601 | Oct 18 | Glo | Success Rate | 95.0% | 93.7% | 193 | QUEUED | CLOSED |
| SLB-20261018-4600 | Oct 18 | Airtel | Success Rate | 95.0% | 93.8% | 198 | QUEUED | CLOSED |
| SLB-20261018-4599 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 207 | QUEUED | CLOSED |
| SLB-20261018-4598 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 201 | QUEUED | CLOSED |
| SLB-20261018-4597 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 187 | QUEUED | CLOSED |
| SLB-20261018-4596 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 210 | QUEUED | CLOSED |
| SLB-20261018-4595 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 217 | QUEUED | CLOSED |
| SLB-20261018-4594 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.9% | 226 | QUEUED | CLOSED |
| SLB-20261018-4593 | Oct 18 | Glo | Success Rate | 95.0% | 93.9% | 190 | QUEUED | CLOSED |
| SLB-20261018-4592 | Oct 18 | Airtel | Success Rate | 95.0% | 94.1% | 189 | QUEUED | CLOSED |
| SLB-20261018-4591 | Oct 18 | MTN | Success Rate | 95.0% | 93.5% | 206 | QUEUED | CLOSED |
| SLB-20261018-4590 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.2% | 214 | QUEUED | CLOSED |
| SLB-20261018-4589 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 193 | QUEUED | CLOSED |
| SLB-20261018-4588 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 206 | QUEUED | CLOSED |
| SLB-20261018-4587 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.3% | 216 | QUEUED | CLOSED |
| SLB-20261018-4586 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 235 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:22:49 | VAS-1792290168-D583A19E6F9B | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:22:45 | VAS-1792290163-FC3E01233115 | AGGREGATOR | TXN_COMPLETION | 1619.50ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 03:22:35 | VAS-1792290153-E0C44549A1CA | AGGREGATOR | TXN_COMPLETION | 1270.11ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 03:22:35 | VAS-1792290153-E0C44549A1CA | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 03:22:29 | VAS-1792290148-747126001021 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 03:22:24 | VAS-1792290143-AD26C7E7580F | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 03:22:04 | VAS-1792290124-466B7036C4A3 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 03:21:59 | VAS-1792290119-5233B6B88406 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 03:21:56 | VAS-1792290114-81B6E5FB994B | TELCO | TXN_COMPLETION | 1541.29ms | 500.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 03:21:56 | VAS-1792290114-81B6E5FB994B | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 03:21:51 | VAS-1792290109-79B678E1B898 | TELCO | TXN_COMPLETION | 1416.27ms | 500.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 03:21:51 | VAS-1792290109-79B678E1B898 | AGGREGATOR | TXN_COMPLETION | 890.90ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 03:21:51 | VAS-1792290109-79B678E1B898 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 03:21:41 | VAS-1792290099-B2B4C170C959 | TELCO | TXN_COMPLETION | 1477.36ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 03:21:41 | VAS-1792290099-B2B4C170C959 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 03:21:32 | VAS-1792290089-83B77480EA74 | AGGREGATOR | TXN_COMPLETION | 2025.69ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 03:21:18 | VAS-1792290075-06AC97517657 | TELCO | TXN_COMPLETION | 1617.13ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 03:21:18 | VAS-1792290075-06AC97517657 | AGGREGATOR | TXN_COMPLETION | 1410.96ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 03:21:18 | VAS-1792290075-06AC97517657 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 03:21:11 | VAS-1792290070-193FFA5B25CF | AGGREGATOR | TXN_COMPLETION | 905.63ms | 400.00ms | FirstBank | Telcos Direct | Glo |