SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4605 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 192 | QUEUED | CLOSED |
| SLB-20261018-4604 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 213 | QUEUED | CLOSED |
| SLB-20261018-4603 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.0% | 222 | QUEUED | CLOSED |
| SLB-20261018-4602 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 231 | QUEUED | CLOSED |
| SLB-20261018-4601 | Oct 18 | Glo | Success Rate | 95.0% | 93.7% | 193 | QUEUED | CLOSED |
| SLB-20261018-4600 | Oct 18 | Airtel | Success Rate | 95.0% | 93.8% | 198 | QUEUED | CLOSED |
| SLB-20261018-4599 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 207 | QUEUED | CLOSED |
| SLB-20261018-4598 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 201 | QUEUED | CLOSED |
| SLB-20261018-4597 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 187 | QUEUED | CLOSED |
| SLB-20261018-4596 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 210 | QUEUED | CLOSED |
| SLB-20261018-4595 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 217 | QUEUED | CLOSED |
| SLB-20261018-4594 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.9% | 226 | QUEUED | CLOSED |
| SLB-20261018-4593 | Oct 18 | Glo | Success Rate | 95.0% | 93.9% | 190 | QUEUED | CLOSED |
| SLB-20261018-4592 | Oct 18 | Airtel | Success Rate | 95.0% | 94.1% | 189 | QUEUED | CLOSED |
| SLB-20261018-4591 | Oct 18 | MTN | Success Rate | 95.0% | 93.5% | 206 | QUEUED | CLOSED |
| SLB-20261018-4590 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.2% | 214 | QUEUED | CLOSED |
| SLB-20261018-4589 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 193 | QUEUED | CLOSED |
| SLB-20261018-4588 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 206 | QUEUED | CLOSED |
| SLB-20261018-4587 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.3% | 216 | QUEUED | CLOSED |
| SLB-20261018-4586 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 235 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:09:29 | VAS-1792260566-6BBA0FA29F23 | AGGREGATOR | TXN_COMPLETION | 2061.69ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 19:09:29 | VAS-1792260566-6BBA0FA29F23 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 19:09:04 | VAS-1792260542-54DB70FB556A | TELCO | TXN_COMPLETION | 2357.50ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 19:09:04 | VAS-1792260542-54DB70FB556A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 19:08:59 | VAS-1792260537-FF82978D61B3 | TELCO | TXN_COMPLETION | 2062.00ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:08:59 | VAS-1792260537-FF82978D61B3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:08:49 | VAS-1792260527-BBE6C032E49B | TELCO | TXN_COMPLETION | 1851.22ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 19:08:39 | VAS-1792260517-0EC8C49614CD | AGGREGATOR | TXN_COMPLETION | 1683.81ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 19:08:39 | VAS-1792260517-0EC8C49614CD | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 19:08:33 | VAS-1792260512-CB9FCF114090 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:08:20 | VAS-1792260497-D6019BA4DAB6 | TELCO | TXN_COMPLETION | 2172.73ms | 500.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 19:08:20 | VAS-1792260497-D6019BA4DAB6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 19:08:13 | VAS-1792260493-22FFC260BB73 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 19:08:11 | VAS-1792260488-FD60E5DF4B04 | TELCO | TXN_COMPLETION | 2099.45ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 19:08:11 | VAS-1792260488-FD60E5DF4B04 | AGGREGATOR | TXN_COMPLETION | 1551.35ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 19:08:11 | VAS-1792260488-FD60E5DF4B04 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-17 | 19:07:49 | VAS-1792260468-E352875BEECA | TELCO | TXN_COMPLETION | 1076.69ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 19:07:49 | VAS-1792260468-E352875BEECA | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-17 | 19:07:44 | VAS-1792260463-FB068D50BBE5 | TELCO | TXN_COMPLETION | 800.25ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 19:07:39 | VAS-1792260458-52EFD477CB61 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |