SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261006-2265 | Oct 06 | Telcos Direct | Success Rate | 95.0% | 94.6% | 133 | QUEUED | CLOSED |
| SLB-20261006-2264 | Oct 06 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261006-2263 | Oct 06 | NexBridge | Success Rate | 95.0% | 94.3% | 141 | QUEUED | CLOSED |
| SLB-20261006-2262 | Oct 06 | Primus VAS | Success Rate | 95.0% | 94.5% | 138 | QUEUED | CLOSED |
| SLB-20261006-2261 | Oct 06 | 9Mobile | Success Rate | 95.0% | 94.7% | 130 | QUEUED | CLOSED |
| SLB-20261006-2260 | Oct 06 | Glo | Success Rate | 95.0% | 93.7% | 155 | QUEUED | CLOSED |
| SLB-20261006-2259 | Oct 06 | Airtel | Success Rate | 95.0% | 94.2% | 148 | QUEUED | CLOSED |
| SLB-20261006-2258 | Oct 06 | MTN | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20261006-2257 | Oct 06 | Telcos Direct | Success Rate | 95.0% | 94.5% | 136 | QUEUED | CLOSED |
| SLB-20261006-2256 | Oct 06 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 145 | QUEUED | CLOSED |
| SLB-20261006-2255 | Oct 06 | NexBridge | Success Rate | 95.0% | 94.3% | 142 | QUEUED | CLOSED |
| SLB-20261006-2254 | Oct 06 | Primus VAS | Success Rate | 95.0% | 94.3% | 142 | QUEUED | CLOSED |
| SLB-20261006-2253 | Oct 06 | 9Mobile | Success Rate | 95.0% | 94.5% | 135 | QUEUED | CLOSED |
| SLB-20261006-2252 | Oct 06 | Glo | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261006-2251 | Oct 06 | Airtel | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261006-2250 | Oct 06 | MTN | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20261005-2249 | Oct 05 | Telcos Direct | Success Rate | 95.0% | 94.7% | 130 | QUEUED | OPEN |
| SLB-20261005-2248 | Oct 05 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 136 | QUEUED | OPEN |
| SLB-20261005-2247 | Oct 05 | NexBridge | Success Rate | 95.0% | 94.4% | 142 | QUEUED | OPEN |
| SLB-20261005-2246 | Oct 05 | Primus VAS | Success Rate | 95.0% | 94.4% | 141 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:42:55 | VAS-1792294973-7FA3DA02C493 | AGGREGATOR | TXN_COMPLETION | 1260.78ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 04:42:55 | VAS-1792294973-7FA3DA02C493 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 04:42:34 | VAS-1792294954-2ED0BEDE9A8C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 04:42:29 | VAS-1792294949-990D900B42EE | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 04:42:26 | VAS-1792294944-D3AFCE0DFB55 | TELCO | TXN_COMPLETION | 1757.05ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 04:42:26 | VAS-1792294944-D3AFCE0DFB55 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 04:42:19 | VAS-1792294939-433C0E68D651 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:41:55 | VAS-1792294914-08900BB5DCBB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 04:41:40 | VAS-1792294900-72DE4DE95BF6 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 04:41:36 | VAS-1792294895-7A4DC94BAEE4 | AGGREGATOR | TXN_COMPLETION | 1008.18ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 04:41:36 | VAS-1792294895-7A4DC94BAEE4 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 04:41:16 | VAS-1792294875-1ADDABAEBF0D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:41:13 | VAS-1792294870-36DE971B5D77 | AGGREGATOR | TXN_COMPLETION | 2328.83ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 04:41:13 | VAS-1792294870-36DE971B5D77 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 04:41:07 | VAS-1792294865-15DA0BD6CA2B | TELCO | TXN_COMPLETION | 1511.07ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:41:03 | VAS-1792294860-8DABB82C6019 | TELCO | TXN_COMPLETION | 1913.52ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 04:41:03 | VAS-1792294860-8DABB82C6019 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 04:40:48 | VAS-1792294846-F853888549EC | TELCO | TXN_COMPLETION | 2211.66ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 04:40:43 | VAS-1792294841-1A7168BECE7C | AGGREGATOR | TXN_COMPLETION | 2498.13ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 04:40:43 | VAS-1792294841-1A7168BECE7C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Primus VAS | Glo |