SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261006-2265 | Oct 06 | Telcos Direct | Success Rate | 95.0% | 94.6% | 133 | QUEUED | CLOSED |
| SLB-20261006-2264 | Oct 06 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261006-2263 | Oct 06 | NexBridge | Success Rate | 95.0% | 94.3% | 141 | QUEUED | CLOSED |
| SLB-20261006-2262 | Oct 06 | Primus VAS | Success Rate | 95.0% | 94.5% | 138 | QUEUED | CLOSED |
| SLB-20261006-2261 | Oct 06 | 9Mobile | Success Rate | 95.0% | 94.7% | 130 | QUEUED | CLOSED |
| SLB-20261006-2260 | Oct 06 | Glo | Success Rate | 95.0% | 93.7% | 155 | QUEUED | CLOSED |
| SLB-20261006-2259 | Oct 06 | Airtel | Success Rate | 95.0% | 94.2% | 148 | QUEUED | CLOSED |
| SLB-20261006-2258 | Oct 06 | MTN | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20261006-2257 | Oct 06 | Telcos Direct | Success Rate | 95.0% | 94.5% | 136 | QUEUED | CLOSED |
| SLB-20261006-2256 | Oct 06 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 145 | QUEUED | CLOSED |
| SLB-20261006-2255 | Oct 06 | NexBridge | Success Rate | 95.0% | 94.3% | 142 | QUEUED | CLOSED |
| SLB-20261006-2254 | Oct 06 | Primus VAS | Success Rate | 95.0% | 94.3% | 142 | QUEUED | CLOSED |
| SLB-20261006-2253 | Oct 06 | 9Mobile | Success Rate | 95.0% | 94.5% | 135 | QUEUED | CLOSED |
| SLB-20261006-2252 | Oct 06 | Glo | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261006-2251 | Oct 06 | Airtel | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261006-2250 | Oct 06 | MTN | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20261005-2249 | Oct 05 | Telcos Direct | Success Rate | 95.0% | 94.7% | 130 | QUEUED | OPEN |
| SLB-20261005-2248 | Oct 05 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 136 | QUEUED | OPEN |
| SLB-20261005-2247 | Oct 05 | NexBridge | Success Rate | 95.0% | 94.4% | 142 | QUEUED | OPEN |
| SLB-20261005-2246 | Oct 05 | Primus VAS | Success Rate | 95.0% | 94.4% | 141 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:49:34 | VAS-1792284572-2921C02F4E84 | AGGREGATOR | TXN_COMPLETION | 2082.71ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 01:48:58 | VAS-1792284537-07B28130C000 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 01:48:49 | VAS-1792284527-4053E9B0AF8D | AGGREGATOR | TXN_COMPLETION | 1661.34ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 01:48:49 | VAS-1792284527-4053E9B0AF8D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 01:48:38 | VAS-1792284518-2207F4EAC6A6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 01:48:33 | VAS-1792284513-D42CB5124130 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:48:28 | VAS-1792284508-8EAD0718FA7F | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 01:48:14 | VAS-1792284493-29B137EC7048 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:48:09 | VAS-1792284488-DBA121C4A4C3 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:48:05 | VAS-1792284483-44A61C140C22 | TELCO | TXN_COMPLETION | 1535.87ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 01:47:51 | VAS-1792284468-AD8D0D79238C | TELCO | TXN_COMPLETION | 892.15ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 01:47:51 | VAS-1792284468-AD8D0D79238C | AGGREGATOR | TXN_COMPLETION | 1678.32ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 01:47:51 | VAS-1792284468-AD8D0D79238C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 01:47:39 | VAS-1792284459-9A0A707A7219 | AGGREGATOR | TXN_COMPLETION | 408.59ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 01:47:39 | VAS-1792284459-9A0A707A7219 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 01:47:36 | VAS-1792284454-7C9EA82E0A95 | TELCO | TXN_COMPLETION | 2253.68ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 01:47:36 | VAS-1792284454-7C9EA82E0A95 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 01:47:29 | VAS-1792284449-CFD3D4CCF9AA | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 01:47:16 | VAS-1792284434-0199909EED70 | AGGREGATOR | TXN_COMPLETION | 1464.45ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 01:47:10 | VAS-1792284429-F619547C7401 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Glo |