SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261006-2265 Oct 06 Telcos Direct Success Rate 95.0% 94.6% 133 QUEUED CLOSED
SLB-20261006-2264 Oct 06 Cordis Telcom Success Rate 95.0% 94.2% 144 QUEUED CLOSED
SLB-20261006-2263 Oct 06 NexBridge Success Rate 95.0% 94.3% 141 QUEUED CLOSED
SLB-20261006-2262 Oct 06 Primus VAS Success Rate 95.0% 94.5% 138 QUEUED CLOSED
SLB-20261006-2261 Oct 06 9Mobile Success Rate 95.0% 94.7% 130 QUEUED CLOSED
SLB-20261006-2260 Oct 06 Glo Success Rate 95.0% 93.7% 155 QUEUED CLOSED
SLB-20261006-2259 Oct 06 Airtel Success Rate 95.0% 94.2% 148 QUEUED CLOSED
SLB-20261006-2258 Oct 06 MTN Success Rate 95.0% 94.9% 123 QUEUED CLOSED
SLB-20261006-2257 Oct 06 Telcos Direct Success Rate 95.0% 94.5% 136 QUEUED CLOSED
SLB-20261006-2256 Oct 06 Cordis Telcom Success Rate 95.0% 94.1% 145 QUEUED CLOSED
SLB-20261006-2255 Oct 06 NexBridge Success Rate 95.0% 94.3% 142 QUEUED CLOSED
SLB-20261006-2254 Oct 06 Primus VAS Success Rate 95.0% 94.3% 142 QUEUED CLOSED
SLB-20261006-2253 Oct 06 9Mobile Success Rate 95.0% 94.5% 135 QUEUED CLOSED
SLB-20261006-2252 Oct 06 Glo Success Rate 95.0% 93.9% 153 QUEUED CLOSED
SLB-20261006-2251 Oct 06 Airtel Success Rate 95.0% 94.1% 149 QUEUED CLOSED
SLB-20261006-2250 Oct 06 MTN Success Rate 95.0% 94.7% 128 QUEUED CLOSED
SLB-20261005-2249 Oct 05 Telcos Direct Success Rate 95.0% 94.7% 130 QUEUED OPEN
SLB-20261005-2248 Oct 05 Cordis Telcom Success Rate 95.0% 94.5% 136 QUEUED OPEN
SLB-20261005-2247 Oct 05 NexBridge Success Rate 95.0% 94.4% 142 QUEUED OPEN
SLB-20261005-2246 Oct 05 Primus VAS Success Rate 95.0% 94.4% 141 QUEUED OPEN

Page 130 of 243 (4845 total)

Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-17 20:54:46 VAS-1792266885-3004ADC4B4C7 MERCHANT TXN_COMPLETION 11.00s 5.00s MoMo PSB Primus VAS Glo
2026-10-17 20:54:38 VAS-1792266875-BF8BF362E033 AGGREGATOR TXN_COMPLETION 2076.43ms 400.00ms Access Bank Telcos Direct Airtel
2026-10-17 20:54:29 VAS-1792266866-81D31DA80AB5 TELCO TXN_COMPLETION 1076.54ms 500.00ms FirstBank NexBridge Airtel
2026-10-17 20:54:29 VAS-1792266866-81D31DA80AB5 AGGREGATOR TXN_COMPLETION 1992.77ms 400.00ms FirstBank NexBridge Airtel
2026-10-17 20:54:16 VAS-1790886329-6D745951A7D2 AGGREGATOR TXN_COMPLETION 455.71ms 400.00ms GTBank Telcos Direct Airtel
2026-10-17 20:54:16 VAS-1790886329-6D745951A7D2 MERCHANT TXN_COMPLETION 1380529.00s 5.00s GTBank Telcos Direct Airtel
2026-10-17 20:54:13 VAS-1792266851-6D683DE2F008 AGGREGATOR TXN_COMPLETION 1532.50ms 400.00ms Palmpay NexBridge Glo
2026-10-17 20:54:13 VAS-1792266851-6D683DE2F008 MERCHANT TXN_COMPLETION 10.00s 5.00s Palmpay NexBridge Glo
2026-10-17 20:54:07 VAS-1792266846-3EC0FA23F92C MERCHANT TXN_COMPLETION 21.00s 5.00s Kuda MFB Telcos Direct MTN
2026-10-17 20:53:52 VAS-1791147989-2F73B344FC2C AGGREGATOR TXN_COMPLETION 835.04ms 400.00ms GTBank Primus VAS 9Mobile
2026-10-17 20:53:52 VAS-1791147989-2F73B344FC2C MERCHANT TXN_COMPLETION 1118847.00s 5.00s GTBank Primus VAS 9Mobile
2026-10-17 20:53:33 VAS-1792266812-2F551C17B665 AGGREGATOR TXN_COMPLETION 1085.71ms 400.00ms Kuda MFB Cordis Telcom Glo
2026-10-17 20:53:28 VAS-1792266807-B9A5D350BC2F TELCO TXN_COMPLETION 988.64ms 500.00ms FirstBank Primus VAS 9Mobile
2026-10-17 20:53:17 VAS-1792266792-FDC83DA7A4D5 TELCO TXN_COMPLETION 1733.99ms 500.00ms Palmpay Telcos Direct 9Mobile
2026-10-17 20:53:17 VAS-1792266792-FDC83DA7A4D5 AGGREGATOR TXN_COMPLETION 2306.86ms 400.00ms Palmpay Telcos Direct 9Mobile
2026-10-17 20:53:17 VAS-1792266792-FDC83DA7A4D5 MERCHANT TXN_COMPLETION 12.00s 5.00s Palmpay Telcos Direct 9Mobile
2026-10-17 20:53:09 VAS-1792266787-5182DFCE563B AGGREGATOR TXN_COMPLETION 1918.06ms 400.00ms Stanbic IBTC Telcos Direct 9Mobile
2026-10-17 20:53:04 VAS-1792266782-65F2B023117D AGGREGATOR TXN_COMPLETION 2069.99ms 400.00ms Kuda MFB Primus VAS 9Mobile
2026-10-17 20:52:59 VAS-1792266777-3AF4BDD5808E AGGREGATOR TXN_COMPLETION 1787.00ms 400.00ms MoMo PSB Telcos Direct MTN
2026-10-17 20:52:59 VAS-1792266777-3AF4BDD5808E MERCHANT TXN_COMPLETION 6.00s 5.00s MoMo PSB Telcos Direct MTN

Page 511 of 16891 (337804 total)