SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261005-2245 | Oct 05 | 9Mobile | Success Rate | 95.0% | 94.9% | 128 | QUEUED | OPEN |
| SLB-20261005-2244 | Oct 05 | Glo | Success Rate | 95.0% | 93.9% | 152 | QUEUED | OPEN |
| SLB-20261005-2243 | Oct 05 | Airtel | Success Rate | 95.0% | 94.4% | 144 | QUEUED | OPEN |
| SLB-20261005-2242 | Oct 05 | MTN | Success Rate | 95.0% | 94.9% | 124 | QUEUED | OPEN |
| SLB-20261005-2241 | Oct 05 | Telcos Direct | Success Rate | 95.0% | 94.9% | 126 | QUEUED | CLOSED |
| SLB-20261005-2240 | Oct 05 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 139 | QUEUED | CLOSED |
| SLB-20261005-2239 | Oct 05 | NexBridge | Success Rate | 95.0% | 94.2% | 145 | QUEUED | CLOSED |
| SLB-20261005-2238 | Oct 05 | Primus VAS | Success Rate | 95.0% | 94.2% | 146 | QUEUED | CLOSED |
| SLB-20261005-2237 | Oct 05 | 9Mobile | Success Rate | 95.0% | 94.9% | 129 | QUEUED | CLOSED |
| SLB-20261005-2236 | Oct 05 | Glo | Success Rate | 95.0% | 93.9% | 151 | QUEUED | CLOSED |
| SLB-20261005-2235 | Oct 05 | Airtel | Success Rate | 95.0% | 94.3% | 147 | QUEUED | CLOSED |
| SLB-20261005-2234 | Oct 05 | MTN | Success Rate | 95.0% | 94.7% | 129 | QUEUED | CLOSED |
| SLB-20261005-2233 | Oct 05 | Telcos Direct | Success Rate | 95.0% | 94.8% | 128 | QUEUED | CLOSED |
| SLB-20261005-2232 | Oct 05 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 145 | QUEUED | CLOSED |
| SLB-20261005-2231 | Oct 05 | NexBridge | Success Rate | 95.0% | 94.3% | 145 | QUEUED | CLOSED |
| SLB-20261005-2230 | Oct 05 | Primus VAS | Success Rate | 95.0% | 94.2% | 145 | QUEUED | CLOSED |
| SLB-20261005-2229 | Oct 05 | 9Mobile | Success Rate | 95.0% | 94.6% | 136 | QUEUED | CLOSED |
| SLB-20261005-2228 | Oct 05 | Glo | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20261005-2227 | Oct 05 | Airtel | Success Rate | 95.0% | 94.3% | 147 | QUEUED | CLOSED |
| SLB-20261005-2226 | Oct 05 | MTN | Success Rate | 95.0% | 94.7% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:50:25 | VAS-1792335023-615ABFAFAB34 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 15:50:02 | VAS-1792335001-E1311BA4B722 | AGGREGATOR | TXN_COMPLETION | 1063.41ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 15:50:02 | VAS-1792335001-E1311BA4B722 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 15:49:55 | VAS-1792334993-29C5CA967FB5 | TELCO | TXN_COMPLETION | 1070.80ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 15:49:55 | VAS-1792334993-29C5CA967FB5 | AGGREGATOR | TXN_COMPLETION | 1168.01ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 15:49:55 | VAS-1792334993-29C5CA967FB5 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 15:49:32 | VAS-1792334971-7C652A69CC5D | TELCO | TXN_COMPLETION | 1121.76ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 15:49:25 | VAS-1792334963-9592B311E178 | TELCO | TXN_COMPLETION | 1778.59ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 15:49:25 | VAS-1792334963-9592B311E178 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 15:49:16 | VAS-1792334956-C2ECAFF6605D | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 15:49:09 | VAS-1792334949-983D974481BE | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 15:48:47 | VAS-1792334926-536B49FAD889 | TELCO | TXN_COMPLETION | 792.13ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 15:48:47 | VAS-1792334926-536B49FAD889 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 15:48:25 | VAS-1792334904-6960E393378B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:48:03 | VAS-1792334882-0457EC543CB3 | AGGREGATOR | TXN_COMPLETION | 454.05ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 15:48:03 | VAS-1792334882-0457EC543CB3 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 15:47:58 | VAS-1792334875-BC2B46896BE0 | AGGREGATOR | TXN_COMPLETION | 2429.56ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 15:47:58 | VAS-1792334875-BC2B46896BE0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 15:47:48 | VAS-1792334867-7532211DE8FB | TELCO | TXN_COMPLETION | 931.93ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:47:42 | VAS-1792334860-4F31F4D7A298 | AGGREGATOR | TXN_COMPLETION | 1428.27ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |