SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261005-2225 | Oct 05 | Telcos Direct | Success Rate | 95.0% | 94.6% | 137 | QUEUED | CLOSED |
| SLB-20261005-2224 | Oct 05 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 148 | QUEUED | CLOSED |
| SLB-20261005-2223 | Oct 05 | NexBridge | Success Rate | 95.0% | 94.4% | 144 | QUEUED | CLOSED |
| SLB-20261005-2222 | Oct 05 | Primus VAS | Success Rate | 95.0% | 94.6% | 137 | QUEUED | CLOSED |
| SLB-20261005-2221 | Oct 05 | 9Mobile | Success Rate | 95.0% | 94.5% | 141 | QUEUED | CLOSED |
| SLB-20261005-2220 | Oct 05 | Glo | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261005-2219 | Oct 05 | Airtel | Success Rate | 95.0% | 94.4% | 146 | QUEUED | CLOSED |
| SLB-20261005-2218 | Oct 05 | MTN | Success Rate | 95.0% | 94.8% | 128 | QUEUED | CLOSED |
| SLB-20261005-2217 | Oct 05 | Telcos Direct | Success Rate | 95.0% | 94.5% | 139 | QUEUED | CLOSED |
| SLB-20261005-2216 | Oct 05 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 150 | QUEUED | CLOSED |
| SLB-20261005-2215 | Oct 05 | NexBridge | Success Rate | 95.0% | 94.3% | 148 | QUEUED | CLOSED |
| SLB-20261005-2214 | Oct 05 | Primus VAS | Success Rate | 95.0% | 94.6% | 136 | QUEUED | CLOSED |
| SLB-20261005-2213 | Oct 05 | 9Mobile | Success Rate | 95.0% | 94.4% | 143 | QUEUED | CLOSED |
| SLB-20261005-2212 | Oct 05 | Glo | Success Rate | 95.0% | 94.1% | 152 | QUEUED | CLOSED |
| SLB-20261005-2211 | Oct 05 | Airtel | Success Rate | 95.0% | 94.3% | 150 | QUEUED | CLOSED |
| SLB-20261005-2210 | Oct 05 | MTN | Success Rate | 95.0% | 94.8% | 128 | QUEUED | CLOSED |
| SLB-20261005-2209 | Oct 05 | Telcos Direct | Success Rate | 95.0% | 94.7% | 136 | QUEUED | CLOSED |
| SLB-20261005-2208 | Oct 05 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 151 | QUEUED | CLOSED |
| SLB-20261005-2207 | Oct 05 | NexBridge | Success Rate | 95.0% | 94.5% | 143 | QUEUED | CLOSED |
| SLB-20261005-2206 | Oct 05 | Primus VAS | Success Rate | 95.0% | 94.5% | 138 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:34:32 | VAS-1792312470-4439FF7EB0E4 | AGGREGATOR | TXN_COMPLETION | 1460.11ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 09:34:32 | VAS-1792312470-4439FF7EB0E4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 09:34:26 | VAS-1792312463-1B9E6C9B1B74 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 09:34:02 | VAS-1792312440-1EAD4DA6114B | TELCO | TXN_COMPLETION | 1079.93ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 09:34:02 | VAS-1792312440-1EAD4DA6114B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 09:33:57 | VAS-1792312433-F474EDCAA6B0 | TELCO | TXN_COMPLETION | 2519.38ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 09:33:57 | VAS-1792312433-F474EDCAA6B0 | AGGREGATOR | TXN_COMPLETION | 1268.07ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 09:33:57 | VAS-1792312433-F474EDCAA6B0 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 09:33:39 | VAS-1792312418-A45144516C31 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 09:33:24 | VAS-1792312403-DF54C9CC3915 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 09:33:16 | VAS-1792312396-14B61E93716D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 09:32:47 | VAS-1792312366-44EF739A9AB4 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 09:32:42 | VAS-1792312359-0D747B4F6866 | AGGREGATOR | TXN_COMPLETION | 2441.01ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 09:32:42 | VAS-1792312359-0D747B4F6866 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 09:32:18 | VAS-1792312337-77C8E0321F7D | AGGREGATOR | TXN_COMPLETION | 747.96ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 09:32:10 | VAS-1792312329-679708DF1CBA | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 09:31:48 | VAS-1792312307-550C66ADCF1C | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 09:31:40 | VAS-1792312300-A849C04BD529 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 09:31:29 | VAS-1792312285-8AE77AA3F53E | TELCO | TXN_COMPLETION | 2322.73ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 09:31:29 | VAS-1792312285-8AE77AA3F53E | AGGREGATOR | TXN_COMPLETION | 2036.45ms | 400.00ms | Opay | NexBridge | Glo |