SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261005-2125 | Oct 05 | Glo | Success Rate | 95.0% | 94.5% | 138 | QUEUED | CLOSED |
| SLB-20261005-2124 | Oct 05 | Airtel | Success Rate | 95.0% | 94.4% | 146 | QUEUED | CLOSED |
| SLB-20261005-2123 | Oct 05 | MTN | Success Rate | 95.0% | 94.7% | 129 | QUEUED | CLOSED |
| SLB-20261005-2122 | Oct 05 | Telcos Direct | Success Rate | 95.0% | 94.4% | 143 | QUEUED | CLOSED |
| SLB-20261005-2121 | Oct 05 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 124 | QUEUED | CLOSED |
| SLB-20261005-2120 | Oct 05 | NexBridge | Success Rate | 95.0% | 94.2% | 148 | QUEUED | CLOSED |
| SLB-20261005-2119 | Oct 05 | Primus VAS | Success Rate | 95.0% | 94.3% | 143 | QUEUED | CLOSED |
| SLB-20261005-2118 | Oct 05 | 9Mobile | Success Rate | 95.0% | 94.5% | 142 | QUEUED | CLOSED |
| SLB-20261005-2117 | Oct 05 | Glo | Success Rate | 95.0% | 94.3% | 141 | QUEUED | CLOSED |
| SLB-20261005-2116 | Oct 05 | Airtel | Success Rate | 95.0% | 94.4% | 143 | QUEUED | CLOSED |
| SLB-20261005-2115 | Oct 05 | MTN | Success Rate | 95.0% | 94.6% | 130 | QUEUED | CLOSED |
| SLB-20261005-2114 | Oct 05 | Telcos Direct | Success Rate | 95.0% | 94.4% | 142 | QUEUED | CLOSED |
| SLB-20261005-2113 | Oct 05 | Cordis Telcom | Success Rate | 95.0% | 94.8% | 125 | QUEUED | CLOSED |
| SLB-20261005-2112 | Oct 05 | NexBridge | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261005-2111 | Oct 05 | Primus VAS | Success Rate | 95.0% | 94.6% | 135 | QUEUED | CLOSED |
| SLB-20261005-2110 | Oct 05 | 9Mobile | Success Rate | 95.0% | 94.4% | 143 | QUEUED | CLOSED |
| SLB-20261005-2109 | Oct 05 | Glo | Success Rate | 95.0% | 94.3% | 140 | QUEUED | CLOSED |
| SLB-20261005-2108 | Oct 05 | Airtel | Success Rate | 95.0% | 94.5% | 140 | QUEUED | CLOSED |
| SLB-20261005-2107 | Oct 05 | MTN | Success Rate | 95.0% | 94.6% | 129 | QUEUED | CLOSED |
| SLB-20261005-2106 | Oct 05 | Telcos Direct | Success Rate | 95.0% | 94.3% | 141 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:12:39 | VAS-1792267956-65FCB0E2DDFF | AGGREGATOR | TXN_COMPLETION | 1556.28ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 21:12:32 | VAS-1792267951-F28AE8B38C62 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 21:12:24 | VAS-1792267941-A072FDB590B0 | AGGREGATOR | TXN_COMPLETION | 2516.70ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:12:24 | VAS-1792267941-A072FDB590B0 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:12:17 | VAS-1792267937-1D7A680E9E96 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 21:12:13 | VAS-1792267932-B3329A2AD5BC | TELCO | TXN_COMPLETION | 793.59ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 21:12:13 | VAS-1792267932-B3329A2AD5BC | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 21:12:07 | VAS-1792267927-E9BE21E2A90A | AGGREGATOR | TXN_COMPLETION | 406.45ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 21:11:40 | VAS-1792267897-4C885CA180D4 | TELCO | TXN_COMPLETION | 2403.82ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 21:11:40 | VAS-1792267897-4C885CA180D4 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 21:11:28 | VAS-1792267887-F6F051009AEA | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:11:13 | VAS-1792267873-F46A5ACF46C3 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:11:05 | VAS-1792267863-E0C27A48443D | TELCO | TXN_COMPLETION | 1412.59ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 21:10:59 | VAS-1792267858-C5DC8D02E734 | TELCO | TXN_COMPLETION | 1072.82ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 21:10:54 | VAS-1792267853-33D5BCAF2B41 | TELCO | TXN_COMPLETION | 1038.91ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 21:10:54 | VAS-1792267853-33D5BCAF2B41 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 21:10:49 | VAS-1792267848-DC4971EE7438 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 21:10:48 | VAS-1792267843-EBB3E88EC008 | TELCO | TXN_COMPLETION | 2103.37ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 21:10:47 | VAS-1792267843-EBB3E88EC008 | AGGREGATOR | TXN_COMPLETION | 2150.72ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 21:10:47 | VAS-1792267843-EBB3E88EC008 | MERCHANT | TXN_COMPLETION | 38.00s | 5.00s | Union Bank | Cordis Telcom | MTN |