SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4585 | Oct 18 | Glo | Success Rate | 95.0% | 93.6% | 198 | QUEUED | CLOSED |
| SLB-20261018-4584 | Oct 18 | Airtel | Success Rate | 95.0% | 94.1% | 189 | QUEUED | CLOSED |
| SLB-20261018-4583 | Oct 18 | MTN | Success Rate | 95.0% | 93.6% | 203 | QUEUED | CLOSED |
| SLB-20261018-4582 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.2% | 215 | QUEUED | CLOSED |
| SLB-20261018-4581 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 191 | QUEUED | CLOSED |
| SLB-20261018-4580 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 205 | QUEUED | CLOSED |
| SLB-20261018-4579 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 222 | QUEUED | CLOSED |
| SLB-20261018-4578 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 236 | QUEUED | CLOSED |
| SLB-20261018-4577 | Oct 18 | Glo | Success Rate | 95.0% | 93.7% | 195 | QUEUED | CLOSED |
| SLB-20261018-4576 | Oct 18 | Airtel | Success Rate | 95.0% | 94.2% | 189 | QUEUED | CLOSED |
| SLB-20261018-4575 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 209 | QUEUED | CLOSED |
| SLB-20261018-4574 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.1% | 217 | QUEUED | CLOSED |
| SLB-20261018-4573 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 190 | QUEUED | CLOSED |
| SLB-20261018-4572 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 201 | QUEUED | CLOSED |
| SLB-20261018-4571 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 222 | QUEUED | CLOSED |
| SLB-20261018-4570 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 236 | QUEUED | CLOSED |
| SLB-20261018-4569 | Oct 18 | Glo | Success Rate | 95.0% | 93.7% | 192 | QUEUED | CLOSED |
| SLB-20261018-4568 | Oct 18 | Airtel | Success Rate | 95.0% | 94.3% | 185 | QUEUED | CLOSED |
| SLB-20261018-4567 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 213 | QUEUED | CLOSED |
| SLB-20261018-4566 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.3% | 210 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:47:01 | VAS-1792309618-8CBEEEC073A1 | AGGREGATOR | TXN_COMPLETION | 2153.89ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 08:47:00 | VAS-1792309618-8CBEEEC073A1 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 08:46:29 | VAS-1792309589-6A27E058C93E | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 08:46:22 | VAS-1792309581-D39A90156E9F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 08:46:16 | VAS-1792309574-2788527E6B9C | TELCO | TXN_COMPLETION | 2257.78ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 08:46:16 | VAS-1792309574-2788527E6B9C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 08:45:53 | VAS-1792309552-1511D66F84CF | AGGREGATOR | TXN_COMPLETION | 1151.65ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:45:32 | VAS-1792309529-739D30AC993A | TELCO | TXN_COMPLETION | 2373.15ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 08:45:32 | VAS-1792309529-739D30AC993A | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 08:45:00 | VAS-1792148662-13DFB163FDAA | MERCHANT | TXN_COMPLETION | 160841.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 08:44:53 | VAS-1792309492-8802B060B01F | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 08:44:38 | VAS-1792309477-8ADC6B17E8AB | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 08:44:27 | VAS-1792309463-9E9C9CF12926 | AGGREGATOR | TXN_COMPLETION | 416.00ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:44:10 | VAS-1792309448-5980FF58F75E | AGGREGATOR | TXN_COMPLETION | 1892.73ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 08:44:10 | VAS-1792309448-5980FF58F75E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 08:43:55 | VAS-1792309433-C80FF8DE2ECB | AGGREGATOR | TXN_COMPLETION | 1634.96ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 08:43:55 | VAS-1792309433-C80FF8DE2ECB | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 08:43:46 | VAS-1792309426-07AD6E859AEA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 08:43:32 | VAS-1792309411-A98C9477F025 | AGGREGATOR | TXN_COMPLETION | 1144.21ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 08:43:32 | VAS-1792309411-A98C9477F025 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |