SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4585 | Oct 18 | Glo | Success Rate | 95.0% | 93.6% | 198 | QUEUED | CLOSED |
| SLB-20261018-4584 | Oct 18 | Airtel | Success Rate | 95.0% | 94.1% | 189 | QUEUED | CLOSED |
| SLB-20261018-4583 | Oct 18 | MTN | Success Rate | 95.0% | 93.6% | 203 | QUEUED | CLOSED |
| SLB-20261018-4582 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.2% | 215 | QUEUED | CLOSED |
| SLB-20261018-4581 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 191 | QUEUED | CLOSED |
| SLB-20261018-4580 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 205 | QUEUED | CLOSED |
| SLB-20261018-4579 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 222 | QUEUED | CLOSED |
| SLB-20261018-4578 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 236 | QUEUED | CLOSED |
| SLB-20261018-4577 | Oct 18 | Glo | Success Rate | 95.0% | 93.7% | 195 | QUEUED | CLOSED |
| SLB-20261018-4576 | Oct 18 | Airtel | Success Rate | 95.0% | 94.2% | 189 | QUEUED | CLOSED |
| SLB-20261018-4575 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 209 | QUEUED | CLOSED |
| SLB-20261018-4574 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.1% | 217 | QUEUED | CLOSED |
| SLB-20261018-4573 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 190 | QUEUED | CLOSED |
| SLB-20261018-4572 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 201 | QUEUED | CLOSED |
| SLB-20261018-4571 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 222 | QUEUED | CLOSED |
| SLB-20261018-4570 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 236 | QUEUED | CLOSED |
| SLB-20261018-4569 | Oct 18 | Glo | Success Rate | 95.0% | 93.7% | 192 | QUEUED | CLOSED |
| SLB-20261018-4568 | Oct 18 | Airtel | Success Rate | 95.0% | 94.3% | 185 | QUEUED | CLOSED |
| SLB-20261018-4567 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 213 | QUEUED | CLOSED |
| SLB-20261018-4566 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.3% | 210 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:00:22 | VAS-1792303219-6DA5617E7368 | AGGREGATOR | TXN_COMPLETION | 1691.35ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:00:21 | VAS-1792303219-6DA5617E7368 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:00:16 | VAS-1792303215-57CFE74EDB47 | AGGREGATOR | TXN_COMPLETION | 1424.18ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 07:00:11 | VAS-1792303210-07803B8D866A | AGGREGATOR | TXN_COMPLETION | 622.79ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:00:08 | VAS-1792303205-C83DE8EE6B0D | TELCO | TXN_COMPLETION | 2064.79ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 07:00:08 | VAS-1792303205-C83DE8EE6B0D | AGGREGATOR | TXN_COMPLETION | 526.13ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 07:00:08 | VAS-1792303205-C83DE8EE6B0D | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 06:59:56 | VAS-1792303195-EFACFF6DB20C | TELCO | TXN_COMPLETION | 1358.43ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 06:59:56 | VAS-1792303195-EFACFF6DB20C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 06:59:51 | VAS-1792303190-AF8AAFC2F9EB | TELCO | TXN_COMPLETION | 971.44ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 06:59:51 | VAS-1792303190-AF8AAFC2F9EB | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 06:59:47 | VAS-1792303185-2FE0C69DFFD1 | TELCO | TXN_COMPLETION | 1498.16ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 06:59:47 | VAS-1792303185-2FE0C69DFFD1 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 06:59:40 | VAS-1792303180-2B5A8FB1988D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 06:59:21 | VAS-1792303160-DF3A6A7A7150 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 06:59:10 | VAS-1792303146-62E224390933 | TELCO | TXN_COMPLETION | 2052.47ms | 500.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 06:59:10 | VAS-1792303146-62E224390933 | AGGREGATOR | TXN_COMPLETION | 1733.83ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 06:59:10 | VAS-1792303146-62E224390933 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 06:58:50 | VAS-1792303126-2F2BD472E650 | TELCO | TXN_COMPLETION | 1552.48ms | 500.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:58:50 | VAS-1792303126-2F2BD472E650 | AGGREGATOR | TXN_COMPLETION | 2313.54ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |