SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4585 | Oct 18 | Glo | Success Rate | 95.0% | 93.6% | 198 | QUEUED | CLOSED |
| SLB-20261018-4584 | Oct 18 | Airtel | Success Rate | 95.0% | 94.1% | 189 | QUEUED | CLOSED |
| SLB-20261018-4583 | Oct 18 | MTN | Success Rate | 95.0% | 93.6% | 203 | QUEUED | CLOSED |
| SLB-20261018-4582 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.2% | 215 | QUEUED | CLOSED |
| SLB-20261018-4581 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 191 | QUEUED | CLOSED |
| SLB-20261018-4580 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 205 | QUEUED | CLOSED |
| SLB-20261018-4579 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 222 | QUEUED | CLOSED |
| SLB-20261018-4578 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 236 | QUEUED | CLOSED |
| SLB-20261018-4577 | Oct 18 | Glo | Success Rate | 95.0% | 93.7% | 195 | QUEUED | CLOSED |
| SLB-20261018-4576 | Oct 18 | Airtel | Success Rate | 95.0% | 94.2% | 189 | QUEUED | CLOSED |
| SLB-20261018-4575 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 209 | QUEUED | CLOSED |
| SLB-20261018-4574 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.1% | 217 | QUEUED | CLOSED |
| SLB-20261018-4573 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 190 | QUEUED | CLOSED |
| SLB-20261018-4572 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 201 | QUEUED | CLOSED |
| SLB-20261018-4571 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 222 | QUEUED | CLOSED |
| SLB-20261018-4570 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 236 | QUEUED | CLOSED |
| SLB-20261018-4569 | Oct 18 | Glo | Success Rate | 95.0% | 93.7% | 192 | QUEUED | CLOSED |
| SLB-20261018-4568 | Oct 18 | Airtel | Success Rate | 95.0% | 94.3% | 185 | QUEUED | CLOSED |
| SLB-20261018-4567 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 213 | QUEUED | CLOSED |
| SLB-20261018-4566 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.3% | 210 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:58:50 | VAS-1792303126-2F2BD472E650 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:58:42 | VAS-1792303121-A4CC5732AF2B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:58:39 | VAS-1792303116-523B2CFEFE43 | TELCO | TXN_COMPLETION | 2078.85ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 06:58:39 | VAS-1792303116-523B2CFEFE43 | AGGREGATOR | TXN_COMPLETION | 1119.89ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 06:58:39 | VAS-1792303116-523B2CFEFE43 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 06:58:32 | VAS-1792303111-A5CEE8A080BC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 06:58:24 | VAS-1792303101-0D5BD287F100 | TELCO | TXN_COMPLETION | 2311.68ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 06:58:24 | VAS-1792303101-0D5BD287F100 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 06:58:13 | VAS-1792303092-0F842111150A | TELCO | TXN_COMPLETION | 1501.42ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:58:13 | VAS-1792303092-0F842111150A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:58:08 | VAS-1792303087-7689777C4BAD | TELCO | TXN_COMPLETION | 1147.68ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 06:57:58 | VAS-1792303077-4E1341B5867D | AGGREGATOR | TXN_COMPLETION | 865.10ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 06:57:58 | VAS-1792303077-4E1341B5867D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 06:57:34 | VAS-1792303052-A27784BC4638 | TELCO | TXN_COMPLETION | 1065.82ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 06:57:28 | VAS-1792303047-BC35C6A02E89 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 06:57:18 | VAS-1792303038-C90EA7B96AC3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 06:56:57 | VAS-1792303013-152EFB09E65F | TELCO | TXN_COMPLETION | 1490.45ms | 500.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 06:56:57 | VAS-1792303013-152EFB09E65F | AGGREGATOR | TXN_COMPLETION | 2363.83ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 06:56:57 | VAS-1792303013-152EFB09E65F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 06:56:49 | VAS-1792303008-18CB05E8DF4B | AGGREGATOR | TXN_COMPLETION | 1203.36ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |