SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4585 | Oct 18 | Glo | Success Rate | 95.0% | 93.6% | 198 | QUEUED | CLOSED |
| SLB-20261018-4584 | Oct 18 | Airtel | Success Rate | 95.0% | 94.1% | 189 | QUEUED | CLOSED |
| SLB-20261018-4583 | Oct 18 | MTN | Success Rate | 95.0% | 93.6% | 203 | QUEUED | CLOSED |
| SLB-20261018-4582 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.2% | 215 | QUEUED | CLOSED |
| SLB-20261018-4581 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 191 | QUEUED | CLOSED |
| SLB-20261018-4580 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 205 | QUEUED | CLOSED |
| SLB-20261018-4579 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 222 | QUEUED | CLOSED |
| SLB-20261018-4578 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 236 | QUEUED | CLOSED |
| SLB-20261018-4577 | Oct 18 | Glo | Success Rate | 95.0% | 93.7% | 195 | QUEUED | CLOSED |
| SLB-20261018-4576 | Oct 18 | Airtel | Success Rate | 95.0% | 94.2% | 189 | QUEUED | CLOSED |
| SLB-20261018-4575 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 209 | QUEUED | CLOSED |
| SLB-20261018-4574 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.1% | 217 | QUEUED | CLOSED |
| SLB-20261018-4573 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 190 | QUEUED | CLOSED |
| SLB-20261018-4572 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 201 | QUEUED | CLOSED |
| SLB-20261018-4571 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 222 | QUEUED | CLOSED |
| SLB-20261018-4570 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 236 | QUEUED | CLOSED |
| SLB-20261018-4569 | Oct 18 | Glo | Success Rate | 95.0% | 93.7% | 192 | QUEUED | CLOSED |
| SLB-20261018-4568 | Oct 18 | Airtel | Success Rate | 95.0% | 94.3% | 185 | QUEUED | CLOSED |
| SLB-20261018-4567 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 213 | QUEUED | CLOSED |
| SLB-20261018-4566 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.3% | 210 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:07:55 | VAS-1792289273-32BBDFE8A4DB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 03:07:47 | VAS-1792289264-6DF4A0FB7550 | TELCO | TXN_COMPLETION | 818.76ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 03:07:47 | VAS-1792289264-6DF4A0FB7550 | AGGREGATOR | TXN_COMPLETION | 2343.58ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 03:07:47 | VAS-1792289264-6DF4A0FB7550 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 03:07:16 | VAS-1792289234-B9133259906E | AGGREGATOR | TXN_COMPLETION | 1220.90ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 03:07:05 | VAS-1792289224-803D0E584379 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 03:07:01 | VAS-1792289219-F86C5C6FD136 | AGGREGATOR | TXN_COMPLETION | 1232.47ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:07:01 | VAS-1792289219-F86C5C6FD136 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:06:55 | VAS-1792289215-4A42FC4E66D6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 03:06:42 | VAS-1792289200-41332EC8C131 | AGGREGATOR | TXN_COMPLETION | 2025.04ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 03:06:27 | VAS-1792289185-54B9459FFC2F | TELCO | TXN_COMPLETION | 1660.78ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 03:06:16 | VAS-1792289175-6A7A5D25F597 | AGGREGATOR | TXN_COMPLETION | 406.11ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 03:06:16 | VAS-1792289175-6A7A5D25F597 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 03:06:11 | VAS-1792289170-70C27AEBF98B | AGGREGATOR | TXN_COMPLETION | 406.46ms | 400.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 03:06:11 | VAS-1792289170-70C27AEBF98B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 03:06:06 | VAS-1792289165-5C4DC375C9AC | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 03:05:56 | VAS-1792289156-36D97427653D | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 03:05:28 | VAS-1792289127-FA208F865158 | AGGREGATOR | TXN_COMPLETION | 1467.03ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 03:05:27 | VAS-1792289127-4A7D38830875 | TELCO | TXN_COMPLETION | 1734.27ms | 500.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 03:05:27 | VAS-1792289127-4A7D38830875 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Telcos Direct | MTN |