SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4585 | Oct 18 | Glo | Success Rate | 95.0% | 93.6% | 198 | QUEUED | CLOSED |
| SLB-20261018-4584 | Oct 18 | Airtel | Success Rate | 95.0% | 94.1% | 189 | QUEUED | CLOSED |
| SLB-20261018-4583 | Oct 18 | MTN | Success Rate | 95.0% | 93.6% | 203 | QUEUED | CLOSED |
| SLB-20261018-4582 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.2% | 215 | QUEUED | CLOSED |
| SLB-20261018-4581 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 191 | QUEUED | CLOSED |
| SLB-20261018-4580 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 205 | QUEUED | CLOSED |
| SLB-20261018-4579 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 222 | QUEUED | CLOSED |
| SLB-20261018-4578 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 236 | QUEUED | CLOSED |
| SLB-20261018-4577 | Oct 18 | Glo | Success Rate | 95.0% | 93.7% | 195 | QUEUED | CLOSED |
| SLB-20261018-4576 | Oct 18 | Airtel | Success Rate | 95.0% | 94.2% | 189 | QUEUED | CLOSED |
| SLB-20261018-4575 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 209 | QUEUED | CLOSED |
| SLB-20261018-4574 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.1% | 217 | QUEUED | CLOSED |
| SLB-20261018-4573 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 190 | QUEUED | CLOSED |
| SLB-20261018-4572 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 201 | QUEUED | CLOSED |
| SLB-20261018-4571 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 222 | QUEUED | CLOSED |
| SLB-20261018-4570 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 236 | QUEUED | CLOSED |
| SLB-20261018-4569 | Oct 18 | Glo | Success Rate | 95.0% | 93.7% | 192 | QUEUED | CLOSED |
| SLB-20261018-4568 | Oct 18 | Airtel | Success Rate | 95.0% | 94.3% | 185 | QUEUED | CLOSED |
| SLB-20261018-4567 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 213 | QUEUED | CLOSED |
| SLB-20261018-4566 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.3% | 210 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:08:21 | VAS-1792282099-8ADBC17A8292 | AGGREGATOR | TXN_COMPLETION | 911.79ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 01:08:10 | VAS-1792282090-70E2EA11FF2D | AGGREGATOR | TXN_COMPLETION | 489.97ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:08:10 | VAS-1792282090-70E2EA11FF2D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:07:57 | VAS-1792282075-52EB9D33EF2B | AGGREGATOR | TXN_COMPLETION | 1582.54ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 01:07:57 | VAS-1792282075-52EB9D33EF2B | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 01:07:28 | VAS-1792282045-282ADFEAE05E | AGGREGATOR | TXN_COMPLETION | 2196.20ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 01:07:17 | VAS-1792282036-932FA278B13E | AGGREGATOR | TXN_COMPLETION | 719.85ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 01:07:12 | VAS-1792282031-8C8C4BDD3767 | AGGREGATOR | TXN_COMPLETION | 472.83ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 01:07:12 | VAS-1792282031-8C8C4BDD3767 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 01:07:06 | VAS-1792282026-9A3C399247E5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 01:07:03 | VAS-1792282021-45C633F61CEA | AGGREGATOR | TXN_COMPLETION | 1742.92ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 01:07:03 | VAS-1792282021-45C633F61CEA | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 01:06:53 | VAS-1792282011-5A1D703971C3 | TELCO | TXN_COMPLETION | 1624.27ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 01:06:48 | VAS-1792282006-8EA5537E7722 | TELCO | TXN_COMPLETION | 1491.08ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 01:06:43 | VAS-1792282001-36652C2BA6E9 | TELCO | TXN_COMPLETION | 1504.84ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:06:37 | VAS-1792281996-3C3837600C46 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 01:06:33 | VAS-1792281991-CEDD35181F22 | TELCO | TXN_COMPLETION | 1024.58ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 01:06:33 | VAS-1792281991-CEDD35181F22 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 01:06:28 | VAS-1792281986-C4E6EF4F2AD6 | TELCO | TXN_COMPLETION | 1054.13ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 01:06:28 | VAS-1792281986-C4E6EF4F2AD6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | MTN |