SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261005-2065 | Oct 05 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 127 | QUEUED | CLOSED |
| SLB-20261005-2064 | Oct 05 | NexBridge | Success Rate | 95.0% | 94.4% | 137 | QUEUED | CLOSED |
| SLB-20261005-2063 | Oct 05 | Primus VAS | Success Rate | 95.0% | 94.5% | 132 | QUEUED | CLOSED |
| SLB-20261005-2062 | Oct 05 | 9Mobile | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
| SLB-20261005-2061 | Oct 05 | Glo | Success Rate | 95.0% | 94.4% | 130 | QUEUED | CLOSED |
| SLB-20261005-2060 | Oct 05 | Airtel | Success Rate | 95.0% | 94.7% | 129 | QUEUED | CLOSED |
| SLB-20261005-2059 | Oct 05 | MTN | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261004-2058 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.1% | 137 | QUEUED | OPEN |
| SLB-20261004-2057 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 131 | QUEUED | OPEN |
| SLB-20261004-2056 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.6% | 131 | QUEUED | OPEN |
| SLB-20261004-2055 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.4% | 133 | QUEUED | OPEN |
| SLB-20261004-2054 | Oct 04 | 9Mobile | Success Rate | 95.0% | 93.6% | 151 | QUEUED | OPEN |
| SLB-20261004-2053 | Oct 04 | Glo | Success Rate | 95.0% | 94.5% | 126 | QUEUED | OPEN |
| SLB-20261004-2052 | Oct 04 | Airtel | Success Rate | 95.0% | 94.5% | 133 | QUEUED | OPEN |
| SLB-20261004-2051 | Oct 04 | MTN | Success Rate | 95.0% | 94.7% | 121 | QUEUED | OPEN |
| SLB-20261004-2050 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.2% | 136 | QUEUED | CLOSED |
| SLB-20261004-2049 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 127 | QUEUED | CLOSED |
| SLB-20261004-2048 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261004-2047 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261004-2046 | Oct 04 | 9Mobile | Success Rate | 95.0% | 93.8% | 146 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:09:14 | VAS-1792307352-21BFA299F0C2 | AGGREGATOR | TXN_COMPLETION | 1846.48ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 08:09:07 | VAS-1792307344-6DA0646B3139 | TELCO | TXN_COMPLETION | 2361.08ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 08:09:07 | VAS-1792307344-6DA0646B3139 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 08:08:37 | VAS-1792307314-BA147FC55EA3 | TELCO | TXN_COMPLETION | 1933.97ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 08:08:37 | VAS-1792307314-BA147FC55EA3 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 08:08:29 | VAS-1792307307-DD50C4719834 | AGGREGATOR | TXN_COMPLETION | 1563.80ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 08:08:29 | VAS-1792307307-DD50C4719834 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 08:08:22 | VAS-1792307301-5F1DFAACE519 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 08:08:02 | VAS-1792307282-B9E166D705EF | AGGREGATOR | TXN_COMPLETION | 506.27ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 08:07:59 | VAS-1792307277-B9DCC7DD6691 | TELCO | TXN_COMPLETION | 1748.18ms | 500.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 08:07:59 | VAS-1792307277-B9DCC7DD6691 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 08:07:52 | VAS-1792307272-FF72532993E0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 08:07:44 | VAS-1792307262-C7DA59F40F86 | AGGREGATOR | TXN_COMPLETION | 1963.46ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 08:07:44 | VAS-1792307262-C7DA59F40F86 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 08:07:39 | VAS-1792307257-61AA2406D9A5 | AGGREGATOR | TXN_COMPLETION | 1579.97ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 08:07:39 | VAS-1792307257-61AA2406D9A5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 08:07:13 | VAS-1792307233-DCC9D69F1FA9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 08:06:50 | VAS-1792307208-4E75AC70A946 | AGGREGATOR | TXN_COMPLETION | 2173.67ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:06:50 | VAS-1792307208-4E75AC70A946 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:06:34 | VAS-1792307193-34DED62279D2 | AGGREGATOR | TXN_COMPLETION | 904.16ms | 400.00ms | Union Bank | Primus VAS | MTN |