SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261005-2065 | Oct 05 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 127 | QUEUED | CLOSED |
| SLB-20261005-2064 | Oct 05 | NexBridge | Success Rate | 95.0% | 94.4% | 137 | QUEUED | CLOSED |
| SLB-20261005-2063 | Oct 05 | Primus VAS | Success Rate | 95.0% | 94.5% | 132 | QUEUED | CLOSED |
| SLB-20261005-2062 | Oct 05 | 9Mobile | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
| SLB-20261005-2061 | Oct 05 | Glo | Success Rate | 95.0% | 94.4% | 130 | QUEUED | CLOSED |
| SLB-20261005-2060 | Oct 05 | Airtel | Success Rate | 95.0% | 94.7% | 129 | QUEUED | CLOSED |
| SLB-20261005-2059 | Oct 05 | MTN | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261004-2058 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.1% | 137 | QUEUED | OPEN |
| SLB-20261004-2057 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 131 | QUEUED | OPEN |
| SLB-20261004-2056 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.6% | 131 | QUEUED | OPEN |
| SLB-20261004-2055 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.4% | 133 | QUEUED | OPEN |
| SLB-20261004-2054 | Oct 04 | 9Mobile | Success Rate | 95.0% | 93.6% | 151 | QUEUED | OPEN |
| SLB-20261004-2053 | Oct 04 | Glo | Success Rate | 95.0% | 94.5% | 126 | QUEUED | OPEN |
| SLB-20261004-2052 | Oct 04 | Airtel | Success Rate | 95.0% | 94.5% | 133 | QUEUED | OPEN |
| SLB-20261004-2051 | Oct 04 | MTN | Success Rate | 95.0% | 94.7% | 121 | QUEUED | OPEN |
| SLB-20261004-2050 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.2% | 136 | QUEUED | CLOSED |
| SLB-20261004-2049 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 127 | QUEUED | CLOSED |
| SLB-20261004-2048 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261004-2047 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261004-2046 | Oct 04 | 9Mobile | Success Rate | 95.0% | 93.8% | 146 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:59:33 | VAS-1792277970-9A5A085B67F7 | AGGREGATOR | TXN_COMPLETION | 1188.84ms | 400.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 23:59:33 | VAS-1792277970-9A5A085B67F7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 23:59:22 | VAS-1792277962-3710C24B4E30 | TELCO | TXN_COMPLETION | 1156.69ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 23:59:22 | VAS-1792277955-88FDE629E65B | AGGREGATOR | TXN_COMPLETION | 1738.47ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 23:59:12 | VAS-1792277951-F14710938F0E | AGGREGATOR | TXN_COMPLETION | 1376.40ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:59:06 | VAS-1792277946-08916A324D00 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 23:59:02 | VAS-1792277941-DA7F85B3542E | AGGREGATOR | TXN_COMPLETION | 1099.33ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 23:59:02 | VAS-1792277941-DA7F85B3542E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 23:58:52 | VAS-1792277931-80F2661CB7A9 | TELCO | TXN_COMPLETION | 1416.26ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 23:58:52 | VAS-1792277931-80F2661CB7A9 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 23:58:33 | VAS-1792277911-7C7EFED13810 | AGGREGATOR | TXN_COMPLETION | 895.07ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 23:58:27 | VAS-1792277906-1111DA4A9958 | TELCO | TXN_COMPLETION | 894.39ms | 500.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 23:58:27 | VAS-1792277906-1111DA4A9958 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 23:58:24 | VAS-1792277901-CDA5AA526C25 | TELCO | TXN_COMPLETION | 1518.67ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:58:24 | VAS-1792277901-CDA5AA526C25 | AGGREGATOR | TXN_COMPLETION | 1364.27ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:58:24 | VAS-1792277901-CDA5AA526C25 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:58:19 | VAS-1792277896-E467C9B1B475 | AGGREGATOR | TXN_COMPLETION | 1879.89ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 23:58:19 | VAS-1792277896-E467C9B1B475 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 23:58:14 | VAS-1792277892-FE64D03798BF | TELCO | TXN_COMPLETION | 2174.55ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 23:58:14 | VAS-1792277892-FE64D03798BF | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |