SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-2045 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261004-2044 | Oct 04 | Airtel | Success Rate | 95.0% | 94.5% | 131 | QUEUED | CLOSED |
| SLB-20261004-2043 | Oct 04 | MTN | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20261004-2042 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.3% | 132 | QUEUED | CLOSED |
| SLB-20261004-2041 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 125 | QUEUED | CLOSED |
| SLB-20261004-2040 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.6% | 127 | QUEUED | CLOSED |
| SLB-20261004-2039 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.4% | 130 | QUEUED | CLOSED |
| SLB-20261004-2038 | Oct 04 | 9Mobile | Success Rate | 95.0% | 93.9% | 141 | QUEUED | CLOSED |
| SLB-20261004-2037 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 123 | QUEUED | CLOSED |
| SLB-20261004-2036 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261004-2035 | Oct 04 | MTN | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261004-2034 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.5% | 124 | QUEUED | CLOSED |
| SLB-20261004-2033 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 125 | QUEUED | CLOSED |
| SLB-20261004-2032 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261004-2031 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.4% | 129 | QUEUED | CLOSED |
| SLB-20261004-2030 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.1% | 137 | QUEUED | CLOSED |
| SLB-20261004-2029 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 122 | QUEUED | CLOSED |
| SLB-20261004-2028 | Oct 04 | Airtel | Success Rate | 95.0% | 94.3% | 131 | QUEUED | CLOSED |
| SLB-20261004-2027 | Oct 04 | MTN | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261004-2026 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:26:09 | VAS-1792279568-D2CC3F448866 | AGGREGATOR | TXN_COMPLETION | 1086.02ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 00:26:09 | VAS-1792279568-D2CC3F448866 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 00:26:03 | VAS-1792279563-F812782889C4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 00:26:01 | VAS-1792279558-33B33903C96D | TELCO | TXN_COMPLETION | 2509.80ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 00:25:54 | VAS-1792279553-252C6F414732 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 00:25:44 | VAS-1792279543-29A6BD3B462B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 00:25:39 | VAS-1792279538-613EEAD4F051 | AGGREGATOR | TXN_COMPLETION | 428.23ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 00:25:39 | VAS-1792279538-613EEAD4F051 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 00:25:29 | VAS-1792279528-5BEB5935A50C | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:25:28 | VAS-1792279514-C85CC2B01C86 | TELCO | TXN_COMPLETION | 2273.07ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 00:25:28 | VAS-1792279514-C85CC2B01C86 | AGGREGATOR | TXN_COMPLETION | 1826.98ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 00:25:28 | VAS-1792279514-C85CC2B01C86 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 00:25:05 | VAS-1792279505-40CAAA6A639C | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 00:24:55 | VAS-1792279494-345747C0CEBE | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 00:24:41 | VAS-1792279479-9A6D137AAD65 | TELCO | TXN_COMPLETION | 1363.04ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 00:24:27 | VAS-1792279467-0BBC0A1A4048 | AGGREGATOR | TXN_COMPLETION | 809.59ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 00:24:27 | VAS-1792279467-0BBC0A1A4048 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 00:24:27 | VAS-1792279460-DFA0AB298EE1 | TELCO | TXN_COMPLETION | 2429.06ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 00:24:16 | VAS-1792279455-A8CACB594478 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:24:06 | VAS-1792279445-4E9F5AFCCCE6 | AGGREGATOR | TXN_COMPLETION | 910.51ms | 400.00ms | Union Bank | Primus VAS | MTN |