SLA Monitor

1

SLA Monitor

Download SLA Report

Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

Loading real-time MNO health...

SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261004-2045 Oct 04 Glo Success Rate 95.0% 94.6% 125 QUEUED CLOSED
SLB-20261004-2044 Oct 04 Airtel Success Rate 95.0% 94.5% 131 QUEUED CLOSED
SLB-20261004-2043 Oct 04 MTN Success Rate 95.0% 94.8% 117 QUEUED CLOSED
SLB-20261004-2042 Oct 04 Telcos Direct Success Rate 95.0% 94.3% 132 QUEUED CLOSED
SLB-20261004-2041 Oct 04 Cordis Telcom Success Rate 95.0% 94.3% 125 QUEUED CLOSED
SLB-20261004-2040 Oct 04 NexBridge Success Rate 95.0% 94.6% 127 QUEUED CLOSED
SLB-20261004-2039 Oct 04 Primus VAS Success Rate 95.0% 94.4% 130 QUEUED CLOSED
SLB-20261004-2038 Oct 04 9Mobile Success Rate 95.0% 93.9% 141 QUEUED CLOSED
SLB-20261004-2037 Oct 04 Glo Success Rate 95.0% 94.6% 123 QUEUED CLOSED
SLB-20261004-2036 Oct 04 Airtel Success Rate 95.0% 94.4% 131 QUEUED CLOSED
SLB-20261004-2035 Oct 04 MTN Success Rate 95.0% 94.7% 118 QUEUED CLOSED
SLB-20261004-2034 Oct 04 Telcos Direct Success Rate 95.0% 94.5% 124 QUEUED CLOSED
SLB-20261004-2033 Oct 04 Cordis Telcom Success Rate 95.0% 94.3% 125 QUEUED CLOSED
SLB-20261004-2032 Oct 04 NexBridge Success Rate 95.0% 94.4% 131 QUEUED CLOSED
SLB-20261004-2031 Oct 04 Primus VAS Success Rate 95.0% 94.4% 129 QUEUED CLOSED
SLB-20261004-2030 Oct 04 9Mobile Success Rate 95.0% 94.1% 137 QUEUED CLOSED
SLB-20261004-2029 Oct 04 Glo Success Rate 95.0% 94.6% 122 QUEUED CLOSED
SLB-20261004-2028 Oct 04 Airtel Success Rate 95.0% 94.3% 131 QUEUED CLOSED
SLB-20261004-2027 Oct 04 MTN Success Rate 95.0% 94.7% 118 QUEUED CLOSED
SLB-20261004-2026 Oct 04 Telcos Direct Success Rate 95.0% 94.5% 123 QUEUED CLOSED

Page 141 of 243 (4845 total)

Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-17 22:00:26 VAS-1792270825-B0F5224F7E66 TELCO TXN_COMPLETION 1244.57ms 500.00ms FirstBank Cordis Telcom 9Mobile
2026-10-17 22:00:26 VAS-1792270825-B0F5224F7E66 MERCHANT TXN_COMPLETION 6.00s 5.00s FirstBank Cordis Telcom 9Mobile
2026-10-17 22:00:23 VAS-1792270820-F4612E79D5CB AGGREGATOR TXN_COMPLETION 2481.71ms 400.00ms Opay NexBridge MTN
2026-10-17 22:00:23 VAS-1792270820-F4612E79D5CB MERCHANT TXN_COMPLETION 8.00s 5.00s Opay NexBridge MTN
2026-10-17 22:00:07 VAS-1792270806-7A67A62EF6C4 MERCHANT TXN_COMPLETION 31.00s 5.00s FirstBank NexBridge MTN
2026-10-17 22:00:02 VAS-1792270800-C5C0757655D1 AGGREGATOR TXN_COMPLETION 1319.62ms 400.00ms Palmpay Cordis Telcom 9Mobile
2026-10-17 22:00:02 VAS-1792270800-C5C0757655D1 MERCHANT TXN_COMPLETION 7.00s 5.00s Palmpay Cordis Telcom 9Mobile
2026-10-17 21:59:41 VAS-1792270781-125E8A1CC438 MERCHANT TXN_COMPLETION 33.00s 5.00s Kuda MFB Cordis Telcom Airtel
2026-10-17 21:59:38 VAS-1792270776-39B229E9F6F8 AGGREGATOR TXN_COMPLETION 2455.18ms 400.00ms Opay Telcos Direct 9Mobile
2026-10-17 21:59:38 VAS-1792270776-39B229E9F6F8 MERCHANT TXN_COMPLETION 21.00s 5.00s Opay Telcos Direct 9Mobile
2026-10-17 21:59:33 VAS-1792270771-FFAD01BC37BA AGGREGATOR TXN_COMPLETION 2072.71ms 400.00ms Access Bank Cordis Telcom MTN
2026-10-17 21:59:33 VAS-1792270771-FFAD01BC37BA MERCHANT TXN_COMPLETION 14.00s 5.00s Access Bank Cordis Telcom MTN
2026-10-17 21:59:26 VAS-1792270766-1877F14635DF MERCHANT TXN_COMPLETION 10.00s 5.00s Kuda MFB NexBridge Glo
2026-10-17 21:59:21 VAS-1792270761-A540C6CB793F MERCHANT TXN_COMPLETION 11.00s 5.00s GTBank NexBridge 9Mobile
2026-10-17 21:59:21 VAS-1792270756-5C2AEE7FB477 TELCO TXN_COMPLETION 1049.60ms 500.00ms MoMo PSB Primus VAS MTN
2026-10-17 21:59:10 VAS-1792270746-52AC696F9A04 TELCO TXN_COMPLETION 1483.15ms 500.00ms Access Bank Primus VAS MTN
2026-10-17 21:59:10 VAS-1792270746-52AC696F9A04 AGGREGATOR TXN_COMPLETION 2271.59ms 400.00ms Access Bank Primus VAS MTN
2026-10-17 21:59:10 VAS-1792270746-52AC696F9A04 MERCHANT TXN_COMPLETION 9.00s 5.00s Access Bank Primus VAS MTN
2026-10-17 21:59:03 VAS-1792270741-5AFB8AC4283D TELCO TXN_COMPLETION 1340.40ms 500.00ms Union Bank Cordis Telcom Airtel
2026-10-17 21:59:03 VAS-1792270741-5AFB8AC4283D MERCHANT TXN_COMPLETION 6.00s 5.00s Union Bank Cordis Telcom Airtel

Page 478 of 16891 (337804 total)