SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-2045 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261004-2044 | Oct 04 | Airtel | Success Rate | 95.0% | 94.5% | 131 | QUEUED | CLOSED |
| SLB-20261004-2043 | Oct 04 | MTN | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20261004-2042 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.3% | 132 | QUEUED | CLOSED |
| SLB-20261004-2041 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 125 | QUEUED | CLOSED |
| SLB-20261004-2040 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.6% | 127 | QUEUED | CLOSED |
| SLB-20261004-2039 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.4% | 130 | QUEUED | CLOSED |
| SLB-20261004-2038 | Oct 04 | 9Mobile | Success Rate | 95.0% | 93.9% | 141 | QUEUED | CLOSED |
| SLB-20261004-2037 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 123 | QUEUED | CLOSED |
| SLB-20261004-2036 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261004-2035 | Oct 04 | MTN | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261004-2034 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.5% | 124 | QUEUED | CLOSED |
| SLB-20261004-2033 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 125 | QUEUED | CLOSED |
| SLB-20261004-2032 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261004-2031 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.4% | 129 | QUEUED | CLOSED |
| SLB-20261004-2030 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.1% | 137 | QUEUED | CLOSED |
| SLB-20261004-2029 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 122 | QUEUED | CLOSED |
| SLB-20261004-2028 | Oct 04 | Airtel | Success Rate | 95.0% | 94.3% | 131 | QUEUED | CLOSED |
| SLB-20261004-2027 | Oct 04 | MTN | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261004-2026 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:27:30 | VAS-1792250847-05E2E4A6DF3B | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 16:27:22 | VAS-1792250842-AFB40ED0FC90 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 16:27:13 | VAS-1792250832-449B7BD72768 | AGGREGATOR | TXN_COMPLETION | 423.11ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 16:27:13 | VAS-1792250832-449B7BD72768 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 16:27:03 | VAS-1792250823-13694F6DB3CC | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:26:50 | VAS-1792250807-AB36FB18172F | AGGREGATOR | TXN_COMPLETION | 2161.17ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:26:50 | VAS-1792250807-AB36FB18172F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:26:39 | VAS-1792250798-5997860C7B7D | AGGREGATOR | TXN_COMPLETION | 1061.16ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:26:39 | VAS-1792250798-5997860C7B7D | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:26:33 | VAS-1791526318-1772BC9BC0DC | MERCHANT | TXN_COMPLETION | 724497.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 16:26:20 | VAS-1792250778-68CC9290DE22 | TELCO | TXN_COMPLETION | 1872.65ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 16:26:20 | VAS-1792250778-68CC9290DE22 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 16:26:06 | VAS-1792250763-CEC2E04250EF | TELCO | TXN_COMPLETION | 731.91ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 16:26:06 | VAS-1792250763-CEC2E04250EF | AGGREGATOR | TXN_COMPLETION | 1638.67ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 16:26:01 | VAS-1792250758-83DF3B8CB32E | TELCO | TXN_COMPLETION | 2092.11ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-17 | 16:25:55 | VAS-1792250753-AD533D7CAD2A | TELCO | TXN_COMPLETION | 1788.74ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 16:25:55 | VAS-1792250753-AD533D7CAD2A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 16:25:50 | VAS-1792250748-D6FD20FABB99 | AGGREGATOR | TXN_COMPLETION | 1705.02ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 16:25:47 | VAS-1792250743-3F6AA01004EE | TELCO | TXN_COMPLETION | 2243.21ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 16:25:47 | VAS-1792250743-3F6AA01004EE | AGGREGATOR | TXN_COMPLETION | 1616.43ms | 400.00ms | Opay | Telcos Direct | Glo |