SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-2045 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261004-2044 | Oct 04 | Airtel | Success Rate | 95.0% | 94.5% | 131 | QUEUED | CLOSED |
| SLB-20261004-2043 | Oct 04 | MTN | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20261004-2042 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.3% | 132 | QUEUED | CLOSED |
| SLB-20261004-2041 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 125 | QUEUED | CLOSED |
| SLB-20261004-2040 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.6% | 127 | QUEUED | CLOSED |
| SLB-20261004-2039 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.4% | 130 | QUEUED | CLOSED |
| SLB-20261004-2038 | Oct 04 | 9Mobile | Success Rate | 95.0% | 93.9% | 141 | QUEUED | CLOSED |
| SLB-20261004-2037 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 123 | QUEUED | CLOSED |
| SLB-20261004-2036 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261004-2035 | Oct 04 | MTN | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261004-2034 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.5% | 124 | QUEUED | CLOSED |
| SLB-20261004-2033 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 125 | QUEUED | CLOSED |
| SLB-20261004-2032 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261004-2031 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.4% | 129 | QUEUED | CLOSED |
| SLB-20261004-2030 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.1% | 137 | QUEUED | CLOSED |
| SLB-20261004-2029 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 122 | QUEUED | CLOSED |
| SLB-20261004-2028 | Oct 04 | Airtel | Success Rate | 95.0% | 94.3% | 131 | QUEUED | CLOSED |
| SLB-20261004-2027 | Oct 04 | MTN | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261004-2026 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:11:05 | VAS-1792249864-E2B5BDB5EDC7 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 16:11:00 | VAS-1792249859-D5F73E842131 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:10:55 | VAS-1792179482-2A954569A959 | TELCO | TXN_COMPLETION | 70371218.35ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 16:10:55 | VAS-1792179482-2A954569A959 | AGGREGATOR | TXN_COMPLETION | 1728.11ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 16:10:55 | VAS-1792179482-2A954569A959 | MERCHANT | TXN_COMPLETION | 70378.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 16:10:35 | VAS-1792249835-2B73FBEF1FDE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 16:10:31 | VAS-1792249830-F9D69245EEAE | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:10:28 | VAS-1792249825-F85B929D01A9 | TELCO | TXN_COMPLETION | 1946.26ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 16:10:28 | VAS-1792249825-F85B929D01A9 | AGGREGATOR | TXN_COMPLETION | 1371.04ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 16:10:28 | VAS-1792249825-F85B929D01A9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 16:10:07 | VAS-1792249805-B7A714D962F8 | AGGREGATOR | TXN_COMPLETION | 1124.16ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 16:10:02 | VAS-1792249800-3716D081EA11 | TELCO | TXN_COMPLETION | 724.41ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 16:10:02 | VAS-1792249800-3716D081EA11 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 16:09:47 | VAS-1792249786-6B5EEF9CED30 | TELCO | TXN_COMPLETION | 710.66ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:09:37 | VAS-1792249776-64B264A63807 | TELCO | TXN_COMPLETION | 1000.95ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 16:09:37 | VAS-1792249776-64B264A63807 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 16:09:32 | VAS-1792249771-8046F39B5494 | TELCO | TXN_COMPLETION | 1203.92ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 16:09:32 | VAS-1792249771-8046F39B5494 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 16:09:21 | VAS-1792249761-DEB0A3E17E60 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 16:09:17 | VAS-1792249756-E7FF5B25AB95 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | Glo |