SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-2025 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 122 | QUEUED | CLOSED |
| SLB-20261004-2024 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20261004-2023 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20261004-2022 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.2% | 134 | QUEUED | CLOSED |
| SLB-20261004-2021 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 121 | QUEUED | CLOSED |
| SLB-20261004-2020 | Oct 04 | Airtel | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261004-2019 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 119 | QUEUED | CLOSED |
| SLB-20261004-2018 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.6% | 122 | QUEUED | CLOSED |
| SLB-20261004-2017 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 122 | QUEUED | CLOSED |
| SLB-20261004-2016 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261004-2015 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.6% | 123 | QUEUED | CLOSED |
| SLB-20261004-2014 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261004-2013 | Oct 04 | Glo | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261004-2012 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 127 | QUEUED | CLOSED |
| SLB-20261004-2011 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 117 | QUEUED | CLOSED |
| SLB-20261004-2010 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261004-2009 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 126 | QUEUED | CLOSED |
| SLB-20261004-2008 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20261004-2007 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.7% | 120 | QUEUED | CLOSED |
| SLB-20261004-2006 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:02:29 | VAS-1792306947-83F3AF818A9F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:02:24 | VAS-1792306942-01676F8467D7 | AGGREGATOR | TXN_COMPLETION | 1610.95ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 08:02:20 | VAS-1792306937-517314723309 | TELCO | TXN_COMPLETION | 2363.85ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 08:02:20 | VAS-1792306937-517314723309 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 08:02:13 | VAS-1792306933-1CC1480B1513 | AGGREGATOR | TXN_COMPLETION | 415.61ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 08:02:10 | VAS-1791799059-A71D814CDA87 | MERCHANT | TXN_COMPLETION | 507875.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:01:45 | VAS-1790318188-940E945751EE | AGGREGATOR | TXN_COMPLETION | 1409.77ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 08:01:45 | VAS-1790318188-940E945751EE | MERCHANT | TXN_COMPLETION | 1988719.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 08:01:40 | VAS-1792306898-B5EC20A9F864 | TELCO | TXN_COMPLETION | 1112.57ms | 500.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 08:01:40 | VAS-1792306898-B5EC20A9F864 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 08:01:31 | VAS-1792306888-60969127AEE3 | TELCO | TXN_COMPLETION | 2152.90ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 08:01:31 | VAS-1792306888-60969127AEE3 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 08:01:25 | VAS-1792306885-F1F542770A79 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:01:21 | VAS-1792306878-D455525E98A3 | TELCO | TXN_COMPLETION | 2212.32ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:01:21 | VAS-1792306878-D455525E98A3 | AGGREGATOR | TXN_COMPLETION | 439.66ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:01:21 | VAS-1792306878-D455525E98A3 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:01:11 | VAS-1792306869-3301D09F3465 | AGGREGATOR | TXN_COMPLETION | 1493.62ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 08:01:11 | VAS-1792306869-3301D09F3465 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 08:00:55 | VAS-1790239775-6862EB23E488 | AGGREGATOR | TXN_COMPLETION | 2338.06ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:00:55 | VAS-1790239775-6862EB23E488 | MERCHANT | TXN_COMPLETION | 2067081.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |