SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-2025 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 122 | QUEUED | CLOSED |
| SLB-20261004-2024 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20261004-2023 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20261004-2022 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.2% | 134 | QUEUED | CLOSED |
| SLB-20261004-2021 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 121 | QUEUED | CLOSED |
| SLB-20261004-2020 | Oct 04 | Airtel | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261004-2019 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 119 | QUEUED | CLOSED |
| SLB-20261004-2018 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.6% | 122 | QUEUED | CLOSED |
| SLB-20261004-2017 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 122 | QUEUED | CLOSED |
| SLB-20261004-2016 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261004-2015 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.6% | 123 | QUEUED | CLOSED |
| SLB-20261004-2014 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261004-2013 | Oct 04 | Glo | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261004-2012 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 127 | QUEUED | CLOSED |
| SLB-20261004-2011 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 117 | QUEUED | CLOSED |
| SLB-20261004-2010 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261004-2009 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 126 | QUEUED | CLOSED |
| SLB-20261004-2008 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20261004-2007 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.7% | 120 | QUEUED | CLOSED |
| SLB-20261004-2006 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:36:53 | VAS-1792287410-F23377084643 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 02:36:43 | VAS-1792287400-5A003BECCD1F | AGGREGATOR | TXN_COMPLETION | 1862.56ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:36:28 | VAS-1792287386-0EB933FDD80B | TELCO | TXN_COMPLETION | 1747.04ms | 500.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 02:36:28 | VAS-1792287386-0EB933FDD80B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 02:36:17 | VAS-1792287376-39758FBADB7B | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 02:36:14 | VAS-1792287371-12295D128F7A | AGGREGATOR | TXN_COMPLETION | 2308.40ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 02:36:14 | VAS-1792287371-12295D128F7A | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 02:35:58 | VAS-1792287356-D2978BA6FAAB | TELCO | TXN_COMPLETION | 924.83ms | 500.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 02:35:57 | VAS-1792287356-D2978BA6FAAB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 02:35:52 | VAS-1792287351-AA87BBDC57D6 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 02:35:34 | VAS-1792287332-39FACD6450BF | AGGREGATOR | TXN_COMPLETION | 1714.92ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 02:35:34 | VAS-1792287332-39FACD6450BF | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 02:35:29 | VAS-1792287329-7D8EF6B2310C | AGGREGATOR | TXN_COMPLETION | 436.13ms | 400.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 02:35:29 | VAS-1792287328-AEA354C6DE16 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 02:35:13 | VAS-1792287312-F36546172E26 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 02:35:10 | VAS-1792287307-CCB73D2001E4 | AGGREGATOR | TXN_COMPLETION | 1959.27ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 02:35:09 | VAS-1792287307-CCB73D2001E4 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 02:35:05 | VAS-1792287303-03D9146180D6 | TELCO | TXN_COMPLETION | 1913.26ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 02:34:58 | VAS-1792287297-D13B5E028448 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 02:34:49 | VAS-1792287287-5A4960661AE2 | TELCO | TXN_COMPLETION | 1618.59ms | 500.00ms | Opay | Telcos Direct | 9Mobile |