SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-2025 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 122 | QUEUED | CLOSED |
| SLB-20261004-2024 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20261004-2023 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20261004-2022 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.2% | 134 | QUEUED | CLOSED |
| SLB-20261004-2021 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 121 | QUEUED | CLOSED |
| SLB-20261004-2020 | Oct 04 | Airtel | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261004-2019 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 119 | QUEUED | CLOSED |
| SLB-20261004-2018 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.6% | 122 | QUEUED | CLOSED |
| SLB-20261004-2017 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 122 | QUEUED | CLOSED |
| SLB-20261004-2016 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261004-2015 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.6% | 123 | QUEUED | CLOSED |
| SLB-20261004-2014 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261004-2013 | Oct 04 | Glo | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261004-2012 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 127 | QUEUED | CLOSED |
| SLB-20261004-2011 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 117 | QUEUED | CLOSED |
| SLB-20261004-2010 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261004-2009 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 126 | QUEUED | CLOSED |
| SLB-20261004-2008 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20261004-2007 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.7% | 120 | QUEUED | CLOSED |
| SLB-20261004-2006 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:34:46 | VAS-1792287282-81EF746F4F29 | TELCO | TXN_COMPLETION | 2533.87ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 02:34:46 | VAS-1792287282-81EF746F4F29 | AGGREGATOR | TXN_COMPLETION | 1035.09ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 02:34:38 | VAS-1792287278-261C708D715C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 02:34:33 | VAS-1792287273-127101424669 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 02:34:14 | VAS-1792287253-890A89714F36 | AGGREGATOR | TXN_COMPLETION | 931.67ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 02:34:14 | VAS-1792287253-890A89714F36 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 02:34:09 | VAS-1792287248-7A41485E75D7 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 02:34:04 | VAS-1792287243-F67E0775E886 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 02:33:59 | VAS-1792287238-D3CE80577F8B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 02:33:54 | VAS-1792287233-44FBB8B9A538 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 02:33:49 | VAS-1792287228-C83094BB1153 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 02:33:36 | VAS-1792287214-0B7A479DF5D0 | AGGREGATOR | TXN_COMPLETION | 2454.58ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 02:33:30 | VAS-1792287209-43AFFE463A4B | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 02:33:27 | VAS-1792287204-326CC995CF25 | AGGREGATOR | TXN_COMPLETION | 2236.23ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 02:33:27 | VAS-1792287204-326CC995CF25 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 02:32:46 | VAS-1792287165-60818EB7DBC4 | TELCO | TXN_COMPLETION | 1131.33ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 02:32:46 | VAS-1792287165-60818EB7DBC4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 02:32:39 | VAS-1792287155-519302134A3D | TELCO | TXN_COMPLETION | 2116.59ms | 500.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 02:32:39 | VAS-1792287155-519302134A3D | AGGREGATOR | TXN_COMPLETION | 1556.41ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 02:32:39 | VAS-1792287155-519302134A3D | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | Primus VAS | Glo |