SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-2025 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 122 | QUEUED | CLOSED |
| SLB-20261004-2024 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20261004-2023 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20261004-2022 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.2% | 134 | QUEUED | CLOSED |
| SLB-20261004-2021 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 121 | QUEUED | CLOSED |
| SLB-20261004-2020 | Oct 04 | Airtel | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261004-2019 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 119 | QUEUED | CLOSED |
| SLB-20261004-2018 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.6% | 122 | QUEUED | CLOSED |
| SLB-20261004-2017 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 122 | QUEUED | CLOSED |
| SLB-20261004-2016 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261004-2015 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.6% | 123 | QUEUED | CLOSED |
| SLB-20261004-2014 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261004-2013 | Oct 04 | Glo | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261004-2012 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 127 | QUEUED | CLOSED |
| SLB-20261004-2011 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 117 | QUEUED | CLOSED |
| SLB-20261004-2010 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261004-2009 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 126 | QUEUED | CLOSED |
| SLB-20261004-2008 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20261004-2007 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.7% | 120 | QUEUED | CLOSED |
| SLB-20261004-2006 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:20:53 | VAS-1792286452-087B3C64AD0B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 02:20:48 | VAS-1792286447-97BF52562B05 | TELCO | TXN_COMPLETION | 852.82ms | 500.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:20:46 | VAS-1792286442-DB5B6C39F913 | TELCO | TXN_COMPLETION | 1254.78ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 02:20:46 | VAS-1792286442-DB5B6C39F913 | AGGREGATOR | TXN_COMPLETION | 2260.60ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 02:20:46 | VAS-1792286442-DB5B6C39F913 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 02:20:28 | VAS-1792286427-CE53C249C6D5 | AGGREGATOR | TXN_COMPLETION | 403.93ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 02:20:28 | VAS-1792286427-CE53C249C6D5 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 02:20:24 | VAS-1792286422-E349D5772B1F | AGGREGATOR | TXN_COMPLETION | 1529.99ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:20:24 | VAS-1792286422-E349D5772B1F | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:20:13 | VAS-1792286413-0AA71BBE7E41 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 02:20:00 | VAS-1792286398-B73C651FFFBB | AGGREGATOR | TXN_COMPLETION | 2388.68ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 02:20:00 | VAS-1792286398-B73C651FFFBB | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 02:19:56 | VAS-1792286393-800A87B4C22E | TELCO | TXN_COMPLETION | 2375.01ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 02:19:56 | VAS-1792286393-800A87B4C22E | AGGREGATOR | TXN_COMPLETION | 859.37ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 02:19:56 | VAS-1792286393-800A87B4C22E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 02:19:50 | VAS-1792286388-894084C5AA51 | TELCO | TXN_COMPLETION | 2160.79ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 02:19:45 | VAS-1792286383-3D9817494224 | AGGREGATOR | TXN_COMPLETION | 1382.33ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 02:19:45 | VAS-1792286383-3D9817494224 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 02:19:19 | VAS-1792286359-1072ADE24A29 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 02:19:05 | VAS-1792286344-B8DFC7EC51A3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Glo |