SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-2025 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 122 | QUEUED | CLOSED |
| SLB-20261004-2024 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20261004-2023 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20261004-2022 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.2% | 134 | QUEUED | CLOSED |
| SLB-20261004-2021 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 121 | QUEUED | CLOSED |
| SLB-20261004-2020 | Oct 04 | Airtel | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261004-2019 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 119 | QUEUED | CLOSED |
| SLB-20261004-2018 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.6% | 122 | QUEUED | CLOSED |
| SLB-20261004-2017 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 122 | QUEUED | CLOSED |
| SLB-20261004-2016 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261004-2015 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.6% | 123 | QUEUED | CLOSED |
| SLB-20261004-2014 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261004-2013 | Oct 04 | Glo | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261004-2012 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 127 | QUEUED | CLOSED |
| SLB-20261004-2011 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 117 | QUEUED | CLOSED |
| SLB-20261004-2010 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261004-2009 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 126 | QUEUED | CLOSED |
| SLB-20261004-2008 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20261004-2007 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.7% | 120 | QUEUED | CLOSED |
| SLB-20261004-2006 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:28:58 | VAS-1792272535-F8BDCF1B84FB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 22:28:48 | VAS-1792272525-D2D478FC6453 | TELCO | TXN_COMPLETION | 1477.25ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 22:28:48 | VAS-1792272525-D2D478FC6453 | AGGREGATOR | TXN_COMPLETION | 1609.03ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 22:28:48 | VAS-1792272525-D2D478FC6453 | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 22:28:31 | VAS-1792272510-CAEC894D0C4F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 22:28:27 | VAS-1792272505-D204B2B12041 | AGGREGATOR | TXN_COMPLETION | 1902.13ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 22:28:27 | VAS-1792272505-D204B2B12041 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 22:28:21 | VAS-1792272500-C1ACE42303BA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 22:28:16 | VAS-1792272496-D878AA63166A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:28:11 | VAS-1792272491-D51BA49F4DD2 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 22:27:35 | VAS-1792272451-78E5C48F281C | TELCO | TXN_COMPLETION | 1554.73ms | 500.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 22:27:35 | VAS-1792272451-78E5C48F281C | AGGREGATOR | TXN_COMPLETION | 2548.58ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 22:27:35 | VAS-1792272451-78E5C48F281C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 22:27:27 | VAS-1792272446-88EA57EB0A09 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 22:27:24 | VAS-1792272443-FA7641436756 | AGGREGATOR | TXN_COMPLETION | 2483.29ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 22:27:24 | VAS-1792272443-FA7641436756 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 22:27:10 | VAS-1792272427-0491EB084751 | AGGREGATOR | TXN_COMPLETION | 2527.01ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 22:27:10 | VAS-1792272427-0491EB084751 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 22:27:04 | VAS-1792272422-AF8CC47E1709 | AGGREGATOR | TXN_COMPLETION | 2184.13ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 22:27:04 | VAS-1792272422-AF8CC47E1709 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | MTN |