SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-2025 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 122 | QUEUED | CLOSED |
| SLB-20261004-2024 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20261004-2023 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20261004-2022 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.2% | 134 | QUEUED | CLOSED |
| SLB-20261004-2021 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 121 | QUEUED | CLOSED |
| SLB-20261004-2020 | Oct 04 | Airtel | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261004-2019 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 119 | QUEUED | CLOSED |
| SLB-20261004-2018 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.6% | 122 | QUEUED | CLOSED |
| SLB-20261004-2017 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 122 | QUEUED | CLOSED |
| SLB-20261004-2016 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261004-2015 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.6% | 123 | QUEUED | CLOSED |
| SLB-20261004-2014 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261004-2013 | Oct 04 | Glo | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261004-2012 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 127 | QUEUED | CLOSED |
| SLB-20261004-2011 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 117 | QUEUED | CLOSED |
| SLB-20261004-2010 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261004-2009 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 126 | QUEUED | CLOSED |
| SLB-20261004-2008 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20261004-2007 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.7% | 120 | QUEUED | CLOSED |
| SLB-20261004-2006 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:24:20 | VAS-1792268659-E7C85FB7F38A | AGGREGATOR | TXN_COMPLETION | 839.59ms | 400.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 21:24:20 | VAS-1792268659-E7C85FB7F38A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 21:24:14 | VAS-1792268654-8304D21BF487 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:24:05 | VAS-1792268644-01BB026B011D | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 21:24:00 | VAS-1792268639-30FFC0FE3965 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 21:23:45 | VAS-1792268624-8A37C5DC5064 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 21:23:42 | VAS-1792268619-02D33FD29EBE | AGGREGATOR | TXN_COMPLETION | 2017.04ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 21:23:42 | VAS-1792268619-02D33FD29EBE | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 21:23:25 | VAS-1792268605-D1ED7DC3A62D | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:23:20 | VAS-1792268600-C433811FEADB | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 21:23:15 | VAS-1791440240-AE2160E43883 | MERCHANT | TXN_COMPLETION | 828355.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 21:22:56 | VAS-1792268575-CC49FF5F75B1 | AGGREGATOR | TXN_COMPLETION | 943.01ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 21:22:52 | VAS-1792268570-65529A32A31E | TELCO | TXN_COMPLETION | 1777.85ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 21:22:52 | VAS-1792268570-65529A32A31E | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 21:22:47 | VAS-1792268565-59AC83DF8E9E | AGGREGATOR | TXN_COMPLETION | 1628.50ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 21:22:43 | VAS-1792268560-F053265FD2C4 | TELCO | TXN_COMPLETION | 1862.97ms | 500.00ms | GTBank | Primus VAS | MTN |
| 2026-10-17 | 21:22:43 | VAS-1792268560-F053265FD2C4 | AGGREGATOR | TXN_COMPLETION | 1078.55ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-17 | 21:22:43 | VAS-1792268560-F053265FD2C4 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 21:22:36 | VAS-1792268556-E2DF0137A1ED | AGGREGATOR | TXN_COMPLETION | 404.60ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 21:22:36 | VAS-1792268556-E2DF0137A1ED | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | NexBridge | Airtel |