SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-2025 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 122 | QUEUED | CLOSED |
| SLB-20261004-2024 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20261004-2023 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20261004-2022 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.2% | 134 | QUEUED | CLOSED |
| SLB-20261004-2021 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 121 | QUEUED | CLOSED |
| SLB-20261004-2020 | Oct 04 | Airtel | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261004-2019 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 119 | QUEUED | CLOSED |
| SLB-20261004-2018 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.6% | 122 | QUEUED | CLOSED |
| SLB-20261004-2017 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 122 | QUEUED | CLOSED |
| SLB-20261004-2016 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261004-2015 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.6% | 123 | QUEUED | CLOSED |
| SLB-20261004-2014 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261004-2013 | Oct 04 | Glo | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261004-2012 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 127 | QUEUED | CLOSED |
| SLB-20261004-2011 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 117 | QUEUED | CLOSED |
| SLB-20261004-2010 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261004-2009 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 126 | QUEUED | CLOSED |
| SLB-20261004-2008 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20261004-2007 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.7% | 120 | QUEUED | CLOSED |
| SLB-20261004-2006 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:14:35 | VAS-1792268074-A23CE74782F2 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 21:14:29 | VAS-1792268069-7EDFD633F858 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 21:14:18 | VAS-1792268054-DBAFDB78B39D | TELCO | TXN_COMPLETION | 2448.24ms | 500.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 21:14:18 | VAS-1792268054-DBAFDB78B39D | AGGREGATOR | TXN_COMPLETION | 1589.34ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 21:14:13 | VAS-1792268049-0A175A2393B1 | TELCO | TXN_COMPLETION | 1708.56ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 21:14:13 | VAS-1792268049-0A175A2393B1 | AGGREGATOR | TXN_COMPLETION | 2127.37ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 21:14:13 | VAS-1792268049-0A175A2393B1 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 21:14:05 | VAS-1791190908-949060DF48EF | AGGREGATOR | TXN_COMPLETION | 417.54ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:14:05 | VAS-1791190908-949060DF48EF | MERCHANT | TXN_COMPLETION | 1077142.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:14:00 | VAS-1792268040-58D0C89B2E28 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 21:13:45 | VAS-1792268025-AE5C81B2DA89 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 21:13:36 | VAS-1792268015-7BDCD8375981 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:13:26 | VAS-1792268005-722F3FF754F9 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 21:13:11 | VAS-1792267991-44540AB6D514 | AGGREGATOR | TXN_COMPLETION | 403.78ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 21:13:11 | VAS-1792267991-44540AB6D514 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 21:13:08 | VAS-1792267986-D0E4DA297292 | TELCO | TXN_COMPLETION | 2527.93ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-17 | 21:13:08 | VAS-1792267986-D0E4DA297292 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 21:12:53 | VAS-1792267971-825F2685210F | TELCO | TXN_COMPLETION | 1707.16ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 21:12:53 | VAS-1792267971-825F2685210F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 21:12:39 | VAS-1792267956-65FCB0E2DDFF | TELCO | TXN_COMPLETION | 1510.31ms | 500.00ms | Union Bank | Cordis Telcom | MTN |