SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-2025 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 122 | QUEUED | CLOSED |
| SLB-20261004-2024 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20261004-2023 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20261004-2022 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.2% | 134 | QUEUED | CLOSED |
| SLB-20261004-2021 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 121 | QUEUED | CLOSED |
| SLB-20261004-2020 | Oct 04 | Airtel | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261004-2019 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 119 | QUEUED | CLOSED |
| SLB-20261004-2018 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.6% | 122 | QUEUED | CLOSED |
| SLB-20261004-2017 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 122 | QUEUED | CLOSED |
| SLB-20261004-2016 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261004-2015 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.6% | 123 | QUEUED | CLOSED |
| SLB-20261004-2014 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261004-2013 | Oct 04 | Glo | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261004-2012 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 127 | QUEUED | CLOSED |
| SLB-20261004-2011 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 117 | QUEUED | CLOSED |
| SLB-20261004-2010 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261004-2009 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 126 | QUEUED | CLOSED |
| SLB-20261004-2008 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20261004-2007 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.7% | 120 | QUEUED | CLOSED |
| SLB-20261004-2006 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:57:51 | VAS-1792263469-CF1011B37B1E | AGGREGATOR | TXN_COMPLETION | 1502.46ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 19:57:51 | VAS-1792263469-CF1011B37B1E | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 19:57:40 | VAS-1792263459-0BA7E47131F7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-17 | 19:57:30 | VAS-1792263449-C59C7630928B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 19:57:25 | VAS-1792263445-EC031BE231E0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 19:57:22 | VAS-1792263440-2D873892CEB0 | TELCO | TXN_COMPLETION | 1637.40ms | 500.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 19:57:22 | VAS-1792263440-2D873892CEB0 | AGGREGATOR | TXN_COMPLETION | 791.33ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 19:57:22 | VAS-1792263440-2D873892CEB0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 19:57:15 | VAS-1792263435-69DD4BC4ED1A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 19:57:09 | VAS-1792263425-965C8FDDB123 | TELCO | TXN_COMPLETION | 2404.43ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:57:09 | VAS-1792263425-965C8FDDB123 | AGGREGATOR | TXN_COMPLETION | 1648.70ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:56:51 | VAS-1792263410-EEF5F02FCF86 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 19:56:42 | VAS-1792263400-144A146FC834 | TELCO | TXN_COMPLETION | 1887.12ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-17 | 19:56:38 | VAS-1792263395-C7432CF90173 | AGGREGATOR | TXN_COMPLETION | 1975.14ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 19:56:38 | VAS-1792263395-C7432CF90173 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 19:56:33 | VAS-1792263391-766958F068D2 | AGGREGATOR | TXN_COMPLETION | 2088.53ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 19:56:17 | VAS-1792263376-BD853164A9A9 | AGGREGATOR | TXN_COMPLETION | 1468.51ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:55:57 | VAS-1792263356-3B33AE9339DC | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 19:55:53 | VAS-1792263351-EA1CAC261F7C | AGGREGATOR | TXN_COMPLETION | 1905.70ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 19:55:53 | VAS-1792263351-EA1CAC261F7C | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |