SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-2025 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 122 | QUEUED | CLOSED |
| SLB-20261004-2024 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20261004-2023 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20261004-2022 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.2% | 134 | QUEUED | CLOSED |
| SLB-20261004-2021 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 121 | QUEUED | CLOSED |
| SLB-20261004-2020 | Oct 04 | Airtel | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261004-2019 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 119 | QUEUED | CLOSED |
| SLB-20261004-2018 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.6% | 122 | QUEUED | CLOSED |
| SLB-20261004-2017 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 122 | QUEUED | CLOSED |
| SLB-20261004-2016 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261004-2015 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.6% | 123 | QUEUED | CLOSED |
| SLB-20261004-2014 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261004-2013 | Oct 04 | Glo | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261004-2012 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 127 | QUEUED | CLOSED |
| SLB-20261004-2011 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 117 | QUEUED | CLOSED |
| SLB-20261004-2010 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261004-2009 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 126 | QUEUED | CLOSED |
| SLB-20261004-2008 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20261004-2007 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.7% | 120 | QUEUED | CLOSED |
| SLB-20261004-2006 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:59:23 | VAS-1792249161-D8C4942ABD22 | AGGREGATOR | TXN_COMPLETION | 1179.50ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 15:59:23 | VAS-1792249161-D8C4942ABD22 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 15:59:17 | VAS-1792249156-F90F0688F580 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 15:59:14 | VAS-1792249151-AE9504BB4670 | TELCO | TXN_COMPLETION | 2112.94ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 15:58:42 | VAS-1792249122-1EE91475910F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 15:58:39 | VAS-1792249117-382F409C46FC | AGGREGATOR | TXN_COMPLETION | 1900.77ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 15:58:39 | VAS-1792249117-382F409C46FC | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 15:58:31 | VAS-1792249107-1CE6AFE92797 | TELCO | TXN_COMPLETION | 2159.68ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 15:58:31 | VAS-1792249107-1CE6AFE92797 | AGGREGATOR | TXN_COMPLETION | 1293.96ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 15:58:31 | VAS-1792249107-1CE6AFE92797 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 15:58:25 | VAS-1792249102-4CF5C67BA180 | TELCO | TXN_COMPLETION | 2352.01ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 15:58:18 | VAS-1792249098-C2C2887599A8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:58:10 | VAS-1792249088-AE2E8F496D54 | TELCO | TXN_COMPLETION | 1942.69ms | 500.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 15:57:58 | VAS-1792249078-5C53B85D6CB4 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 15:57:54 | VAS-1792249073-99090C69733C | AGGREGATOR | TXN_COMPLETION | 768.20ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 15:57:54 | VAS-1792249073-99090C69733C | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 15:57:40 | VAS-1792249058-372AE0BB2C55 | AGGREGATOR | TXN_COMPLETION | 1797.13ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 15:57:40 | VAS-1792249058-372AE0BB2C55 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 15:57:34 | VAS-1792249053-EDD606B44E78 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 15:57:31 | VAS-1792249048-F68962390082 | AGGREGATOR | TXN_COMPLETION | 2554.64ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |