SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-2005 | Oct 04 | Glo | Success Rate | 95.0% | 94.3% | 126 | QUEUED | CLOSED |
| SLB-20261004-2004 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 126 | QUEUED | CLOSED |
| SLB-20261004-2003 | Oct 04 | MTN | Success Rate | 95.0% | 94.7% | 113 | QUEUED | CLOSED |
| SLB-20261004-2002 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.8% | 114 | QUEUED | CLOSED |
| SLB-20261004-2001 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20261004-2000 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.2% | 130 | QUEUED | CLOSED |
| SLB-20261004-1999 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.6% | 120 | QUEUED | CLOSED |
| SLB-20261004-1998 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.2% | 130 | QUEUED | CLOSED |
| SLB-20261004-1997 | Oct 04 | Glo | Success Rate | 95.0% | 94.3% | 124 | QUEUED | CLOSED |
| SLB-20261004-1996 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 125 | QUEUED | CLOSED |
| SLB-20261004-1995 | Oct 04 | MTN | Success Rate | 95.0% | 94.8% | 111 | QUEUED | CLOSED |
| SLB-20261004-1994 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.9% | 111 | QUEUED | CLOSED |
| SLB-20261004-1993 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 132 | QUEUED | CLOSED |
| SLB-20261004-1992 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.2% | 129 | QUEUED | CLOSED |
| SLB-20261004-1991 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.7% | 117 | QUEUED | CLOSED |
| SLB-20261004-1990 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.1% | 131 | QUEUED | CLOSED |
| SLB-20261004-1989 | Oct 04 | Glo | Success Rate | 95.0% | 94.4% | 122 | QUEUED | CLOSED |
| SLB-20261004-1988 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 121 | QUEUED | CLOSED |
| SLB-20261004-1987 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 114 | QUEUED | CLOSED |
| SLB-20261004-1986 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.9% | 109 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:14:13 | VAS-1792332852-657809995575 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 15:13:52 | VAS-1792332830-721A89FFC372 | AGGREGATOR | TXN_COMPLETION | 2295.47ms | 400.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 15:13:52 | VAS-1792332830-721A89FFC372 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 15:13:45 | VAS-1792332822-6DEF20BD8AA8 | TELCO | TXN_COMPLETION | 2538.91ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 15:13:45 | VAS-1792332822-6DEF20BD8AA8 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 15:13:35 | VAS-1792332815-80FA2CF6D770 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 15:13:13 | VAS-1792332793-263525568AE7 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 15:13:09 | VAS-1792332786-24C5EA0C553D | TELCO | TXN_COMPLETION | 1329.40ms | 500.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 15:13:09 | VAS-1792332786-24C5EA0C553D | AGGREGATOR | TXN_COMPLETION | 1908.31ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 15:12:46 | VAS-1792332763-59E30696E136 | AGGREGATOR | TXN_COMPLETION | 2243.58ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 15:12:40 | VAS-1792332756-CE49F39779CD | TELCO | TXN_COMPLETION | 2481.79ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 15:12:40 | VAS-1792332756-CE49F39779CD | AGGREGATOR | TXN_COMPLETION | 1461.56ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 15:12:40 | VAS-1792332756-CE49F39779CD | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 15:12:31 | VAS-1792332748-6576F8D50D09 | TELCO | TXN_COMPLETION | 2149.94ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 15:12:03 | VAS-1792332719-63A5B1C6BDED | TELCO | TXN_COMPLETION | 1910.92ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 15:12:03 | VAS-1792332719-63A5B1C6BDED | AGGREGATOR | TXN_COMPLETION | 1741.65ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 15:11:31 | VAS-1792332689-44B47BAE51AA | AGGREGATOR | TXN_COMPLETION | 1456.64ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:11:00 | VAS-1792332659-C8B6FAFA4A86 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 15:10:38 | VAS-1792332637-2F833F73CDB4 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 15:10:30 | VAS-1792332629-C1D24A9E7939 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |