SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-2005 | Oct 04 | Glo | Success Rate | 95.0% | 94.3% | 126 | QUEUED | CLOSED |
| SLB-20261004-2004 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 126 | QUEUED | CLOSED |
| SLB-20261004-2003 | Oct 04 | MTN | Success Rate | 95.0% | 94.7% | 113 | QUEUED | CLOSED |
| SLB-20261004-2002 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.8% | 114 | QUEUED | CLOSED |
| SLB-20261004-2001 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20261004-2000 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.2% | 130 | QUEUED | CLOSED |
| SLB-20261004-1999 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.6% | 120 | QUEUED | CLOSED |
| SLB-20261004-1998 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.2% | 130 | QUEUED | CLOSED |
| SLB-20261004-1997 | Oct 04 | Glo | Success Rate | 95.0% | 94.3% | 124 | QUEUED | CLOSED |
| SLB-20261004-1996 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 125 | QUEUED | CLOSED |
| SLB-20261004-1995 | Oct 04 | MTN | Success Rate | 95.0% | 94.8% | 111 | QUEUED | CLOSED |
| SLB-20261004-1994 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.9% | 111 | QUEUED | CLOSED |
| SLB-20261004-1993 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 132 | QUEUED | CLOSED |
| SLB-20261004-1992 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.2% | 129 | QUEUED | CLOSED |
| SLB-20261004-1991 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.7% | 117 | QUEUED | CLOSED |
| SLB-20261004-1990 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.1% | 131 | QUEUED | CLOSED |
| SLB-20261004-1989 | Oct 04 | Glo | Success Rate | 95.0% | 94.4% | 122 | QUEUED | CLOSED |
| SLB-20261004-1988 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 121 | QUEUED | CLOSED |
| SLB-20261004-1987 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 114 | QUEUED | CLOSED |
| SLB-20261004-1986 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.9% | 109 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 14:42:58 | VAS-1792330978-10A7BC3E9476 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 14:42:51 | VAS-1792330970-8DBF86BDD4FE | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 14:42:36 | VAS-1792330955-AFA1F3F893DA | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 14:42:31 | VAS-1792330948-40E6943234C6 | TELCO | TXN_COMPLETION | 2555.03ms | 500.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 14:42:21 | VAS-1792330941-FA1C2147B346 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 14:42:14 | VAS-1792330933-E5A6CD2C3160 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 14:42:02 | VAS-1792330918-338C8FF8C3CD | TELCO | TXN_COMPLETION | 2176.29ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 14:42:02 | VAS-1792330918-338C8FF8C3CD | AGGREGATOR | TXN_COMPLETION | 1775.12ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 14:41:45 | VAS-1792330903-1EA2C10CE846 | TELCO | TXN_COMPLETION | 1188.12ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 14:41:45 | VAS-1792330903-1EA2C10CE846 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 14:41:30 | VAS-1792330889-B8AB2F993041 | TELCO | TXN_COMPLETION | 681.73ms | 500.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 14:41:30 | VAS-1792330889-B8AB2F993041 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 14:41:22 | VAS-1792330881-F995CBDEFF35 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 14:41:08 | VAS-1792330867-72F32AF8AB13 | TELCO | TXN_COMPLETION | 1134.34ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 14:41:08 | VAS-1792330867-72F32AF8AB13 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 14:41:01 | VAS-1792330859-D7444FB08BB8 | AGGREGATOR | TXN_COMPLETION | 1891.50ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 14:40:53 | VAS-1792330852-E8C84C2D257B | TELCO | TXN_COMPLETION | 1519.67ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 14:40:46 | VAS-1792330844-2E07EA19E444 | TELCO | TXN_COMPLETION | 1305.38ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 14:40:32 | VAS-1792330830-99AA34D1AF69 | AGGREGATOR | TXN_COMPLETION | 2175.08ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 14:40:32 | VAS-1792330830-99AA34D1AF69 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | MTN |