SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-2005 | Oct 04 | Glo | Success Rate | 95.0% | 94.3% | 126 | QUEUED | CLOSED |
| SLB-20261004-2004 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 126 | QUEUED | CLOSED |
| SLB-20261004-2003 | Oct 04 | MTN | Success Rate | 95.0% | 94.7% | 113 | QUEUED | CLOSED |
| SLB-20261004-2002 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.8% | 114 | QUEUED | CLOSED |
| SLB-20261004-2001 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20261004-2000 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.2% | 130 | QUEUED | CLOSED |
| SLB-20261004-1999 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.6% | 120 | QUEUED | CLOSED |
| SLB-20261004-1998 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.2% | 130 | QUEUED | CLOSED |
| SLB-20261004-1997 | Oct 04 | Glo | Success Rate | 95.0% | 94.3% | 124 | QUEUED | CLOSED |
| SLB-20261004-1996 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 125 | QUEUED | CLOSED |
| SLB-20261004-1995 | Oct 04 | MTN | Success Rate | 95.0% | 94.8% | 111 | QUEUED | CLOSED |
| SLB-20261004-1994 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.9% | 111 | QUEUED | CLOSED |
| SLB-20261004-1993 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 132 | QUEUED | CLOSED |
| SLB-20261004-1992 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.2% | 129 | QUEUED | CLOSED |
| SLB-20261004-1991 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.7% | 117 | QUEUED | CLOSED |
| SLB-20261004-1990 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.1% | 131 | QUEUED | CLOSED |
| SLB-20261004-1989 | Oct 04 | Glo | Success Rate | 95.0% | 94.4% | 122 | QUEUED | CLOSED |
| SLB-20261004-1988 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 121 | QUEUED | CLOSED |
| SLB-20261004-1987 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 114 | QUEUED | CLOSED |
| SLB-20261004-1986 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.9% | 109 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 14:40:25 | VAS-1792330822-A315F2427CBC | AGGREGATOR | TXN_COMPLETION | 2195.06ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 14:40:25 | VAS-1792330822-A315F2427CBC | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 14:40:09 | VAS-1792330807-E80318BFE0A5 | TELCO | TXN_COMPLETION | 1771.17ms | 500.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 14:40:09 | VAS-1792330807-E80318BFE0A5 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 14:40:01 | VAS-1792330800-12428070F42F | AGGREGATOR | TXN_COMPLETION | 401.33ms | 400.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 14:40:01 | VAS-1792330800-12428070F42F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 14:39:53 | VAS-1792330792-22B8BA865E15 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 14:38:46 | VAS-1792330726-DEE872FE7D9D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 14:38:41 | VAS-1792330718-5376AA7E3ABE | TELCO | TXN_COMPLETION | 2056.07ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 14:38:41 | VAS-1792330718-5376AA7E3ABE | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 14:38:33 | VAS-1792330711-5040CF49338D | TELCO | TXN_COMPLETION | 1559.83ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 14:38:33 | VAS-1792330711-5040CF49338D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 14:38:24 | VAS-1792330704-E80DBDA54B48 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 14:38:17 | VAS-1792330696-A6AE5F345AAF | AGGREGATOR | TXN_COMPLETION | 856.08ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 14:38:11 | VAS-1792330689-C060D6955994 | TELCO | TXN_COMPLETION | 2310.12ms | 500.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 14:37:49 | VAS-1792330666-E679DDABB9B9 | AGGREGATOR | TXN_COMPLETION | 2348.19ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 14:37:49 | VAS-1792330666-E679DDABB9B9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 14:37:41 | VAS-1792330659-21D38A779F01 | TELCO | TXN_COMPLETION | 1295.54ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 14:37:32 | VAS-1792330652-A2617FB4F5D2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 14:37:25 | VAS-1792330644-F29D28C9C5BD | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Telcos Direct | MTN |