SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-2005 | Oct 04 | Glo | Success Rate | 95.0% | 94.3% | 126 | QUEUED | CLOSED |
| SLB-20261004-2004 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 126 | QUEUED | CLOSED |
| SLB-20261004-2003 | Oct 04 | MTN | Success Rate | 95.0% | 94.7% | 113 | QUEUED | CLOSED |
| SLB-20261004-2002 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.8% | 114 | QUEUED | CLOSED |
| SLB-20261004-2001 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 127 | QUEUED | CLOSED |
| SLB-20261004-2000 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.2% | 130 | QUEUED | CLOSED |
| SLB-20261004-1999 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.6% | 120 | QUEUED | CLOSED |
| SLB-20261004-1998 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.2% | 130 | QUEUED | CLOSED |
| SLB-20261004-1997 | Oct 04 | Glo | Success Rate | 95.0% | 94.3% | 124 | QUEUED | CLOSED |
| SLB-20261004-1996 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 125 | QUEUED | CLOSED |
| SLB-20261004-1995 | Oct 04 | MTN | Success Rate | 95.0% | 94.8% | 111 | QUEUED | CLOSED |
| SLB-20261004-1994 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.9% | 111 | QUEUED | CLOSED |
| SLB-20261004-1993 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 132 | QUEUED | CLOSED |
| SLB-20261004-1992 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.2% | 129 | QUEUED | CLOSED |
| SLB-20261004-1991 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.7% | 117 | QUEUED | CLOSED |
| SLB-20261004-1990 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.1% | 131 | QUEUED | CLOSED |
| SLB-20261004-1989 | Oct 04 | Glo | Success Rate | 95.0% | 94.4% | 122 | QUEUED | CLOSED |
| SLB-20261004-1988 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 121 | QUEUED | CLOSED |
| SLB-20261004-1987 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 114 | QUEUED | CLOSED |
| SLB-20261004-1986 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.9% | 109 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:13:59 | VAS-1792250036-4C39AD4568DB | AGGREGATOR | TXN_COMPLETION | 2473.67ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 16:13:59 | VAS-1792250036-4C39AD4568DB | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 16:13:38 | VAS-1792250016-081EB92579CC | TELCO | TXN_COMPLETION | 1574.30ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:13:34 | VAS-1792250012-18C1196EC813 | AGGREGATOR | TXN_COMPLETION | 1878.92ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 16:13:24 | VAS-1792250002-4E5FC7C305AE | TELCO | TXN_COMPLETION | 1808.12ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:13:24 | VAS-1792250002-4E5FC7C305AE | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:13:19 | VAS-1792249997-2434BC100BA0 | TELCO | TXN_COMPLETION | 1610.05ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 16:13:19 | VAS-1792249997-2434BC100BA0 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 16:13:12 | VAS-1792249992-778EE97F5D0A | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:13:08 | VAS-1792249987-DEC226D8B58E | TELCO | TXN_COMPLETION | 687.18ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 16:12:59 | VAS-1792249977-E2DA2389815C | TELCO | TXN_COMPLETION | 1640.16ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 16:12:59 | VAS-1792249977-E2DA2389815C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 16:12:30 | VAS-1792249948-8E6009447711 | AGGREGATOR | TXN_COMPLETION | 2139.29ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 16:12:30 | VAS-1792249948-8E6009447711 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 16:12:24 | VAS-1792249943-1E232EB371E9 | AGGREGATOR | TXN_COMPLETION | 401.32ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 16:12:24 | VAS-1792249943-1E232EB371E9 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 16:12:20 | VAS-1790706681-022E122D770F | AGGREGATOR | TXN_COMPLETION | 439.68ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 16:12:20 | VAS-1790706681-022E122D770F | MERCHANT | TXN_COMPLETION | 1543262.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 16:12:20 | VAS-1792249938-FD3F765AA020 | AGGREGATOR | TXN_COMPLETION | 1707.00ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 16:12:14 | VAS-1792249933-6694FFBC6123 | AGGREGATOR | TXN_COMPLETION | 904.87ms | 400.00ms | Palmpay | NexBridge | Glo |