SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-1965 | Oct 04 | Airtel | Success Rate | 95.0% | 94.6% | 116 | QUEUED | CLOSED |
| SLB-20261004-1964 | Oct 04 | MTN | Success Rate | 95.0% | 94.8% | 108 | QUEUED | CLOSED |
| SLB-20261004-1963 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 129 | QUEUED | CLOSED |
| SLB-20261004-1962 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.3% | 122 | QUEUED | CLOSED |
| SLB-20261004-1961 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.8% | 111 | QUEUED | CLOSED |
| SLB-20261004-1960 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.1% | 125 | QUEUED | CLOSED |
| SLB-20261004-1959 | Oct 04 | Glo | Success Rate | 95.0% | 94.5% | 116 | QUEUED | CLOSED |
| SLB-20261004-1958 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 118 | QUEUED | CLOSED |
| SLB-20261004-1957 | Oct 04 | MTN | Success Rate | 95.0% | 95.0% | 106 | QUEUED | CLOSED |
| SLB-20261004-1956 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.7% | 111 | QUEUED | CLOSED |
| SLB-20261004-1955 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 128 | QUEUED | CLOSED |
| SLB-20261004-1954 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.1% | 124 | QUEUED | CLOSED |
| SLB-20261004-1953 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.9% | 107 | QUEUED | CLOSED |
| SLB-20261004-1952 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.0% | 128 | QUEUED | CLOSED |
| SLB-20261004-1951 | Oct 04 | Glo | Success Rate | 95.0% | 94.3% | 119 | QUEUED | CLOSED |
| SLB-20261004-1950 | Oct 04 | Airtel | Success Rate | 95.0% | 94.5% | 115 | QUEUED | CLOSED |
| SLB-20261004-1949 | Oct 04 | MTN | Success Rate | 95.0% | 94.8% | 108 | QUEUED | CLOSED |
| SLB-20261004-1948 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.7% | 109 | QUEUED | CLOSED |
| SLB-20261004-1947 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 126 | QUEUED | CLOSED |
| SLB-20261004-1946 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.1% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:43:52 | VAS-1792273429-BA6D433ECD4F | AGGREGATOR | TXN_COMPLETION | 2214.44ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 22:43:52 | VAS-1792273429-BA6D433ECD4F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 22:43:46 | VAS-1792273424-92B5DC7704FD | AGGREGATOR | TXN_COMPLETION | 944.50ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 22:43:46 | VAS-1792273424-92B5DC7704FD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 22:43:41 | VAS-1792273419-F8B5F82B68DA | AGGREGATOR | TXN_COMPLETION | 1421.99ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 22:43:41 | VAS-1792273419-F8B5F82B68DA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 22:43:31 | VAS-1792273409-FC767AFB9237 | TELCO | TXN_COMPLETION | 1647.69ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 22:43:31 | VAS-1792273409-FC767AFB9237 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 22:43:25 | VAS-1792273405-633EC0EC63A8 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:43:20 | VAS-1792273400-35A6E67F283A | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 22:43:16 | VAS-1792273395-A003E1C8F6A6 | TELCO | TXN_COMPLETION | 1317.37ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 22:43:09 | VAS-1792273385-D6DC7F29977F | TELCO | TXN_COMPLETION | 2427.66ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 22:43:09 | VAS-1792273385-D6DC7F29977F | AGGREGATOR | TXN_COMPLETION | 1340.92ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 22:43:09 | VAS-1792273385-D6DC7F29977F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 22:43:02 | VAS-1792273380-D5B83473FDD0 | TELCO | TXN_COMPLETION | 1539.86ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:43:02 | VAS-1792273380-D5B83473FDD0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:42:55 | VAS-1792273375-A8ADB6914EA6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 22:42:54 | VAS-1792273370-2D6FB794E36D | TELCO | TXN_COMPLETION | 1931.45ms | 500.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:42:54 | VAS-1792273370-2D6FB794E36D | AGGREGATOR | TXN_COMPLETION | 1444.43ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:42:54 | VAS-1792273370-2D6FB794E36D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |