SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-1965 | Oct 04 | Airtel | Success Rate | 95.0% | 94.6% | 116 | QUEUED | CLOSED |
| SLB-20261004-1964 | Oct 04 | MTN | Success Rate | 95.0% | 94.8% | 108 | QUEUED | CLOSED |
| SLB-20261004-1963 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 129 | QUEUED | CLOSED |
| SLB-20261004-1962 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.3% | 122 | QUEUED | CLOSED |
| SLB-20261004-1961 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.8% | 111 | QUEUED | CLOSED |
| SLB-20261004-1960 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.1% | 125 | QUEUED | CLOSED |
| SLB-20261004-1959 | Oct 04 | Glo | Success Rate | 95.0% | 94.5% | 116 | QUEUED | CLOSED |
| SLB-20261004-1958 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 118 | QUEUED | CLOSED |
| SLB-20261004-1957 | Oct 04 | MTN | Success Rate | 95.0% | 95.0% | 106 | QUEUED | CLOSED |
| SLB-20261004-1956 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.7% | 111 | QUEUED | CLOSED |
| SLB-20261004-1955 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 128 | QUEUED | CLOSED |
| SLB-20261004-1954 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.1% | 124 | QUEUED | CLOSED |
| SLB-20261004-1953 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.9% | 107 | QUEUED | CLOSED |
| SLB-20261004-1952 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.0% | 128 | QUEUED | CLOSED |
| SLB-20261004-1951 | Oct 04 | Glo | Success Rate | 95.0% | 94.3% | 119 | QUEUED | CLOSED |
| SLB-20261004-1950 | Oct 04 | Airtel | Success Rate | 95.0% | 94.5% | 115 | QUEUED | CLOSED |
| SLB-20261004-1949 | Oct 04 | MTN | Success Rate | 95.0% | 94.8% | 108 | QUEUED | CLOSED |
| SLB-20261004-1948 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.7% | 109 | QUEUED | CLOSED |
| SLB-20261004-1947 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 126 | QUEUED | CLOSED |
| SLB-20261004-1946 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.1% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:40:48 | VAS-1792273247-7BE91C491ED8 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 22:40:38 | VAS-1792273238-2457FC9B89F6 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:40:18 | VAS-1792273218-EBD9E57F0D22 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 22:40:14 | VAS-1792273213-5AC830D8903E | AGGREGATOR | TXN_COMPLETION | 1273.11ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 22:40:14 | VAS-1792273213-5AC830D8903E | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 22:40:09 | VAS-1792273208-68B9AD937D42 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 22:39:59 | VAS-1792273198-39A7DFC60F88 | AGGREGATOR | TXN_COMPLETION | 402.95ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 22:39:59 | VAS-1792273198-39A7DFC60F88 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 22:39:55 | VAS-1792273193-10FB0D9EABE2 | AGGREGATOR | TXN_COMPLETION | 1260.39ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 22:39:55 | VAS-1792273193-10FB0D9EABE2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 22:39:50 | VAS-1792273188-BD327B9455EA | AGGREGATOR | TXN_COMPLETION | 1734.91ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 22:39:50 | VAS-1792273188-BD327B9455EA | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 22:39:35 | VAS-1792273174-CE50699FA266 | TELCO | TXN_COMPLETION | 945.09ms | 500.00ms | GTBank | Primus VAS | MTN |
| 2026-10-17 | 22:39:35 | VAS-1792273174-CE50699FA266 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 22:39:25 | VAS-1792273164-D0163F5ADE39 | TELCO | TXN_COMPLETION | 1099.29ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 22:39:25 | VAS-1792273164-D0163F5ADE39 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 22:39:11 | VAS-1792273149-682349F801F0 | TELCO | TXN_COMPLETION | 1778.22ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 22:38:57 | VAS-1792273134-83F59A759196 | AGGREGATOR | TXN_COMPLETION | 2005.85ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 22:38:57 | VAS-1792273134-83F59A759196 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 22:38:46 | VAS-1792273124-49E9FF9F5016 | TELCO | TXN_COMPLETION | 1454.71ms | 500.00ms | Opay | NexBridge | Airtel |