SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-1945 | Oct 04 | 9Mobile | Success Rate | 95.0% | 93.9% | 130 | QUEUED | CLOSED |
| SLB-20261004-1944 | Oct 04 | Glo | Success Rate | 95.0% | 94.4% | 115 | QUEUED | CLOSED |
| SLB-20261004-1943 | Oct 04 | Airtel | Success Rate | 95.0% | 94.6% | 113 | QUEUED | CLOSED |
| SLB-20261004-1942 | Oct 04 | MTN | Success Rate | 95.0% | 94.9% | 106 | QUEUED | CLOSED |
| SLB-20261004-1941 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 127 | QUEUED | CLOSED |
| SLB-20261004-1940 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.4% | 119 | QUEUED | CLOSED |
| SLB-20261004-1939 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.9% | 107 | QUEUED | CLOSED |
| SLB-20261004-1938 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.0% | 128 | QUEUED | CLOSED |
| SLB-20261004-1937 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20261004-1936 | Oct 04 | Airtel | Success Rate | 95.0% | 94.5% | 115 | QUEUED | CLOSED |
| SLB-20261004-1935 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 125 | QUEUED | CLOSED |
| SLB-20261004-1934 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.4% | 116 | QUEUED | CLOSED |
| SLB-20261004-1933 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.2% | 124 | QUEUED | CLOSED |
| SLB-20261004-1932 | Oct 04 | Glo | Success Rate | 95.0% | 94.7% | 109 | QUEUED | CLOSED |
| SLB-20261004-1931 | Oct 04 | Airtel | Success Rate | 95.0% | 94.6% | 113 | QUEUED | CLOSED |
| SLB-20261004-1930 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 95.0% | 103 | QUEUED | CLOSED |
| SLB-20261004-1929 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 128 | QUEUED | CLOSED |
| SLB-20261004-1928 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.4% | 117 | QUEUED | CLOSED |
| SLB-20261004-1927 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.8% | 110 | QUEUED | CLOSED |
| SLB-20261004-1926 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.0% | 127 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:45:24 | VAS-1792277124-BEF169A3FB1E | TELCO | TXN_COMPLETION | 666.87ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 23:45:15 | VAS-1792277110-97D85CF94D1D | TELCO | TXN_COMPLETION | 2229.41ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 23:45:15 | VAS-1792277110-97D85CF94D1D | AGGREGATOR | TXN_COMPLETION | 2405.14ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 23:45:06 | VAS-1792277105-DCC2646EE255 | AGGREGATOR | TXN_COMPLETION | 446.34ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 23:45:03 | VAS-1792277100-45AB1A2F0214 | TELCO | TXN_COMPLETION | 2285.05ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 23:45:03 | VAS-1792277100-45AB1A2F0214 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 23:44:57 | VAS-1792277096-B10984CC5431 | AGGREGATOR | TXN_COMPLETION | 1771.53ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:44:57 | VAS-1792277096-B10984CC5431 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:44:46 | VAS-1792277086-14140DD53D2E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 23:44:41 | VAS-1792277081-1B6210517A18 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 23:44:38 | VAS-1792277076-FB9C212BE5D3 | AGGREGATOR | TXN_COMPLETION | 1532.24ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:44:38 | VAS-1792277076-FB9C212BE5D3 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:44:31 | VAS-1792277071-5BCAF1F9BCC7 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 23:44:27 | VAS-1792277066-355EDA9E859D | TELCO | TXN_COMPLETION | 721.90ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 23:44:27 | VAS-1792277066-355EDA9E859D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 23:44:18 | VAS-1792277056-05DBDF8E8817 | AGGREGATOR | TXN_COMPLETION | 1571.34ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 23:44:14 | VAS-1790313103-82A7D0F17F56 | AGGREGATOR | TXN_COMPLETION | 1814.89ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 23:44:14 | VAS-1790313103-82A7D0F17F56 | MERCHANT | TXN_COMPLETION | 1963952.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 23:44:12 | VAS-1792277051-34D21E00178A | AGGREGATOR | TXN_COMPLETION | 1137.31ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 23:43:58 | VAS-1792277036-37AEB1182511 | TELCO | TXN_COMPLETION | 718.45ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |