SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-1945 | Oct 04 | 9Mobile | Success Rate | 95.0% | 93.9% | 130 | QUEUED | CLOSED |
| SLB-20261004-1944 | Oct 04 | Glo | Success Rate | 95.0% | 94.4% | 115 | QUEUED | CLOSED |
| SLB-20261004-1943 | Oct 04 | Airtel | Success Rate | 95.0% | 94.6% | 113 | QUEUED | CLOSED |
| SLB-20261004-1942 | Oct 04 | MTN | Success Rate | 95.0% | 94.9% | 106 | QUEUED | CLOSED |
| SLB-20261004-1941 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 127 | QUEUED | CLOSED |
| SLB-20261004-1940 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.4% | 119 | QUEUED | CLOSED |
| SLB-20261004-1939 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.9% | 107 | QUEUED | CLOSED |
| SLB-20261004-1938 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.0% | 128 | QUEUED | CLOSED |
| SLB-20261004-1937 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20261004-1936 | Oct 04 | Airtel | Success Rate | 95.0% | 94.5% | 115 | QUEUED | CLOSED |
| SLB-20261004-1935 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 125 | QUEUED | CLOSED |
| SLB-20261004-1934 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.4% | 116 | QUEUED | CLOSED |
| SLB-20261004-1933 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.2% | 124 | QUEUED | CLOSED |
| SLB-20261004-1932 | Oct 04 | Glo | Success Rate | 95.0% | 94.7% | 109 | QUEUED | CLOSED |
| SLB-20261004-1931 | Oct 04 | Airtel | Success Rate | 95.0% | 94.6% | 113 | QUEUED | CLOSED |
| SLB-20261004-1930 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 95.0% | 103 | QUEUED | CLOSED |
| SLB-20261004-1929 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 128 | QUEUED | CLOSED |
| SLB-20261004-1928 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.4% | 117 | QUEUED | CLOSED |
| SLB-20261004-1927 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.8% | 110 | QUEUED | CLOSED |
| SLB-20261004-1926 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.0% | 127 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:10:17 | VAS-1792271415-C4C09B8F7E0B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 22:10:06 | VAS-1792271405-0B35ED87CF6F | AGGREGATOR | TXN_COMPLETION | 844.42ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 22:10:02 | VAS-1792271400-4FA18D98C646 | TELCO | TXN_COMPLETION | 1435.33ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 22:09:46 | VAS-1792271385-7300FB9249AC | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 22:09:37 | VAS-1792271375-92A158A2ADE1 | TELCO | TXN_COMPLETION | 1638.25ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 22:09:37 | VAS-1792271375-92A158A2ADE1 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 22:09:31 | VAS-1792271370-80BDB60F7105 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 22:09:23 | VAS-1792271361-BB21351266F9 | AGGREGATOR | TXN_COMPLETION | 1612.39ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 22:09:23 | VAS-1792271361-BB21351266F9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 22:09:03 | VAS-1792271341-5C49F41795EE | TELCO | TXN_COMPLETION | 1714.39ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 22:09:03 | VAS-1792271341-5C49F41795EE | AGGREGATOR | TXN_COMPLETION | 403.19ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 22:08:46 | VAS-1792271321-DCD168CFFEE7 | TELCO | TXN_COMPLETION | 2409.16ms | 500.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 22:08:46 | VAS-1792271321-DCD168CFFEE7 | AGGREGATOR | TXN_COMPLETION | 2541.31ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 22:08:46 | VAS-1792271321-DCD168CFFEE7 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 22:08:35 | VAS-1792271311-3985145E04B8 | TELCO | TXN_COMPLETION | 1876.88ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 22:08:35 | VAS-1792271311-3985145E04B8 | AGGREGATOR | TXN_COMPLETION | 2285.44ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 22:08:35 | VAS-1792271311-3985145E04B8 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 22:08:27 | VAS-1792271306-AE1822EB66B1 | TELCO | TXN_COMPLETION | 693.25ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 22:08:22 | VAS-1792271301-6721876ED8BF | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 22:08:14 | VAS-1792271292-D2B554D6D80C | TELCO | TXN_COMPLETION | 1812.18ms | 500.00ms | MoMo PSB | Cordis Telcom | MTN |