SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-1925 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20261004-1924 | Oct 04 | Airtel | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
| SLB-20261004-1923 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.7% | 109 | QUEUED | CLOSED |
| SLB-20261004-1922 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 131 | QUEUED | CLOSED |
| SLB-20261004-1921 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.3% | 118 | QUEUED | CLOSED |
| SLB-20261004-1920 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.1% | 126 | QUEUED | CLOSED |
| SLB-20261004-1919 | Oct 04 | Glo | Success Rate | 95.0% | 94.8% | 106 | QUEUED | CLOSED |
| SLB-20261004-1918 | Oct 04 | Airtel | Success Rate | 95.0% | 94.2% | 120 | QUEUED | CLOSED |
| SLB-20261004-1917 | Oct 04 | MTN | Success Rate | 95.0% | 94.7% | 110 | QUEUED | CLOSED |
| SLB-20261004-1916 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.8% | 107 | QUEUED | CLOSED |
| SLB-20261004-1915 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 135 | QUEUED | CLOSED |
| SLB-20261004-1914 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.3% | 116 | QUEUED | CLOSED |
| SLB-20261004-1913 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.8% | 108 | QUEUED | CLOSED |
| SLB-20261004-1912 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.1% | 126 | QUEUED | CLOSED |
| SLB-20261004-1911 | Oct 04 | Glo | Success Rate | 95.0% | 94.8% | 105 | QUEUED | CLOSED |
| SLB-20261004-1910 | Oct 04 | Airtel | Success Rate | 95.0% | 94.1% | 123 | QUEUED | CLOSED |
| SLB-20261004-1909 | Oct 04 | MTN | Success Rate | 95.0% | 94.6% | 112 | QUEUED | CLOSED |
| SLB-20261004-1908 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.7% | 110 | QUEUED | CLOSED |
| SLB-20261004-1907 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 136 | QUEUED | CLOSED |
| SLB-20261004-1906 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.5% | 112 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:46:08 | VAS-1792251967-59E41F438248 | AGGREGATOR | TXN_COMPLETION | 1151.12ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 16:46:08 | VAS-1792251967-59E41F438248 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 16:45:47 | VAS-1792251947-637C26EFBF3F | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 16:45:45 | VAS-1792251942-03F290D77858 | AGGREGATOR | TXN_COMPLETION | 2399.74ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 16:45:34 | VAS-1792251932-B8BAF05E77AB | AGGREGATOR | TXN_COMPLETION | 1700.79ms | 400.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 16:45:34 | VAS-1792251932-B8BAF05E77AB | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 16:45:29 | VAS-1792251927-C3F9099B8F89 | AGGREGATOR | TXN_COMPLETION | 951.01ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:45:29 | VAS-1792251927-C3F9099B8F89 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:45:10 | VAS-1792251908-206ABF09DEB9 | AGGREGATOR | TXN_COMPLETION | 1834.59ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:45:10 | VAS-1792251908-206ABF09DEB9 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:44:50 | VAS-1792251888-9D1E6E2B6D9C | TELCO | TXN_COMPLETION | 1330.78ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 16:44:50 | VAS-1792251888-9D1E6E2B6D9C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 16:44:27 | VAS-1792251864-BB40246695E5 | TELCO | TXN_COMPLETION | 1611.12ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 16:44:27 | VAS-1792251864-BB40246695E5 | AGGREGATOR | TXN_COMPLETION | 1523.80ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 16:44:27 | VAS-1792251864-BB40246695E5 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 16:44:19 | VAS-1792251859-E78E8D838070 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 16:44:10 | VAS-1792251849-DEDFDFC94B4F | TELCO | TXN_COMPLETION | 1184.69ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 16:44:10 | VAS-1792251849-DEDFDFC94B4F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 16:44:03 | VAS-1792251839-062CD56935FC | TELCO | TXN_COMPLETION | 1233.26ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 16:44:03 | VAS-1792251839-062CD56935FC | AGGREGATOR | TXN_COMPLETION | 2175.14ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |