SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261004-1905 Oct 04 Primus VAS Success Rate 95.0% 94.8% 108 QUEUED CLOSED
SLB-20261004-1904 Oct 04 9Mobile Success Rate 95.0% 94.4% 120 QUEUED CLOSED
SLB-20261004-1903 Oct 04 Glo Success Rate 95.0% 94.7% 107 QUEUED CLOSED
SLB-20261004-1902 Oct 04 Airtel Success Rate 95.0% 94.1% 124 QUEUED CLOSED
SLB-20261004-1901 Oct 04 MTN Success Rate 95.0% 94.5% 115 QUEUED CLOSED
SLB-20261004-1900 Oct 04 Telcos Direct Success Rate 95.0% 94.6% 111 QUEUED CLOSED
SLB-20261004-1899 Oct 04 Cordis Telcom Success Rate 95.0% 93.7% 135 QUEUED CLOSED
SLB-20261004-1898 Oct 04 NexBridge Success Rate 95.0% 94.6% 111 QUEUED CLOSED
SLB-20261004-1897 Oct 04 Primus VAS Success Rate 95.0% 94.7% 110 QUEUED CLOSED
SLB-20261004-1896 Oct 04 9Mobile Success Rate 95.0% 94.4% 120 QUEUED CLOSED
SLB-20261004-1895 Oct 04 Glo Success Rate 95.0% 94.6% 110 QUEUED CLOSED
SLB-20261004-1894 Oct 04 Airtel Success Rate 95.0% 94.2% 122 QUEUED CLOSED
SLB-20261004-1893 Oct 04 MTN Success Rate 95.0% 94.5% 115 QUEUED CLOSED
SLB-20261004-1892 Oct 04 Telcos Direct Success Rate 95.0% 94.8% 108 QUEUED CLOSED
SLB-20261004-1891 Oct 04 Cordis Telcom Success Rate 95.0% 93.9% 131 QUEUED CLOSED
SLB-20261004-1890 Oct 04 NexBridge Success Rate 95.0% 94.7% 108 QUEUED CLOSED
SLB-20261004-1889 Oct 04 Primus VAS Success Rate 95.0% 94.5% 117 QUEUED CLOSED
SLB-20261004-1888 Oct 04 9Mobile Success Rate 95.0% 94.6% 116 QUEUED CLOSED
SLB-20261004-1887 Oct 04 Glo Success Rate 95.0% 94.5% 112 QUEUED CLOSED
SLB-20261004-1886 Oct 04 Airtel Success Rate 95.0% 94.3% 119 QUEUED CLOSED

Page 148 of 243 (4845 total)

Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-18 05:03:18 VAS-1792296197-E984BB6BBAE7 MERCHANT TXN_COMPLETION 17.00s 5.00s Stanbic IBTC Primus VAS Glo
2026-10-18 05:03:08 VAS-1792296187-4126C786E9F3 MERCHANT TXN_COMPLETION 6.00s 5.00s Palmpay Primus VAS Airtel
2026-10-18 05:02:58 VAS-1792296177-6D7483FB67A7 AGGREGATOR TXN_COMPLETION 756.61ms 400.00ms GTBank NexBridge Airtel
2026-10-18 05:02:58 VAS-1792296177-6D7483FB67A7 MERCHANT TXN_COMPLETION 22.00s 5.00s GTBank NexBridge Airtel
2026-10-18 05:02:49 VAS-1792296168-38545C5E11AB AGGREGATOR TXN_COMPLETION 1144.83ms 400.00ms Kuda MFB Telcos Direct Glo
2026-10-18 05:02:49 VAS-1792296168-38545C5E11AB MERCHANT TXN_COMPLETION 7.00s 5.00s Kuda MFB Telcos Direct Glo
2026-10-18 05:02:43 VAS-1792296163-92EC989B32D0 MERCHANT TXN_COMPLETION 30.00s 5.00s Kuda MFB Telcos Direct Airtel
2026-10-18 05:02:36 VAS-1792296153-7FD8B34BF196 TELCO TXN_COMPLETION 2017.67ms 500.00ms Opay Primus VAS Airtel
2026-10-18 05:02:36 VAS-1792296153-7FD8B34BF196 AGGREGATOR TXN_COMPLETION 1109.09ms 400.00ms Opay Primus VAS Airtel
2026-10-18 05:02:36 VAS-1792296153-7FD8B34BF196 MERCHANT TXN_COMPLETION 7.00s 5.00s Opay Primus VAS Airtel
2026-10-18 05:02:28 VAS-1792296148-6CB31972BF9A MERCHANT TXN_COMPLETION 11.00s 5.00s MoMo PSB NexBridge MTN
2026-10-18 05:02:26 VAS-1792296143-E114E7AD4C19 AGGREGATOR TXN_COMPLETION 2534.61ms 400.00ms Opay Cordis Telcom MTN
2026-10-18 05:02:26 VAS-1792296143-E114E7AD4C19 MERCHANT TXN_COMPLETION 18.00s 5.00s Opay Cordis Telcom MTN
2026-10-18 05:02:19 VAS-1792296138-920FAFFCFD6C AGGREGATOR TXN_COMPLETION 406.79ms 400.00ms Union Bank Cordis Telcom MTN
2026-10-18 05:02:14 VAS-1792296133-27484338C12E MERCHANT TXN_COMPLETION 6.00s 5.00s MoMo PSB NexBridge MTN
2026-10-18 05:02:09 VAS-1792296128-BF3FF5A61024 MERCHANT TXN_COMPLETION 11.00s 5.00s GTBank NexBridge 9Mobile
2026-10-18 05:02:04 VAS-1792296123-A0A53672980D MERCHANT TXN_COMPLETION 18.00s 5.00s Union Bank Cordis Telcom Airtel
2026-10-18 05:02:02 VAS-1792296118-410E72157E27 TELCO TXN_COMPLETION 1356.44ms 500.00ms FirstBank Telcos Direct Glo
2026-10-18 05:02:02 VAS-1792296118-410E72157E27 AGGREGATOR TXN_COMPLETION 2036.43ms 400.00ms FirstBank Telcos Direct Glo
2026-10-18 05:01:45 VAS-1792296104-64D418585E7D AGGREGATOR TXN_COMPLETION 760.71ms 400.00ms GTBank Primus VAS Airtel

Page 260 of 16891 (337804 total)