SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-1905 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.8% | 108 | QUEUED | CLOSED |
| SLB-20261004-1904 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.4% | 120 | QUEUED | CLOSED |
| SLB-20261004-1903 | Oct 04 | Glo | Success Rate | 95.0% | 94.7% | 107 | QUEUED | CLOSED |
| SLB-20261004-1902 | Oct 04 | Airtel | Success Rate | 95.0% | 94.1% | 124 | QUEUED | CLOSED |
| SLB-20261004-1901 | Oct 04 | MTN | Success Rate | 95.0% | 94.5% | 115 | QUEUED | CLOSED |
| SLB-20261004-1900 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20261004-1899 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 135 | QUEUED | CLOSED |
| SLB-20261004-1898 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20261004-1897 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.7% | 110 | QUEUED | CLOSED |
| SLB-20261004-1896 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.4% | 120 | QUEUED | CLOSED |
| SLB-20261004-1895 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 110 | QUEUED | CLOSED |
| SLB-20261004-1894 | Oct 04 | Airtel | Success Rate | 95.0% | 94.2% | 122 | QUEUED | CLOSED |
| SLB-20261004-1893 | Oct 04 | MTN | Success Rate | 95.0% | 94.5% | 115 | QUEUED | CLOSED |
| SLB-20261004-1892 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.8% | 108 | QUEUED | CLOSED |
| SLB-20261004-1891 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 131 | QUEUED | CLOSED |
| SLB-20261004-1890 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.7% | 108 | QUEUED | CLOSED |
| SLB-20261004-1889 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.5% | 117 | QUEUED | CLOSED |
| SLB-20261004-1888 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.6% | 116 | QUEUED | CLOSED |
| SLB-20261004-1887 | Oct 04 | Glo | Success Rate | 95.0% | 94.5% | 112 | QUEUED | CLOSED |
| SLB-20261004-1886 | Oct 04 | Airtel | Success Rate | 95.0% | 94.3% | 119 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:48:44 | VAS-1792288123-151BC18CDDFB | AGGREGATOR | TXN_COMPLETION | 1134.58ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 02:48:44 | VAS-1792288123-151BC18CDDFB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 02:48:36 | VAS-1792288113-A67B17055A8C | TELCO | TXN_COMPLETION | 687.25ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 02:48:36 | VAS-1792288113-A67B17055A8C | AGGREGATOR | TXN_COMPLETION | 2413.08ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 02:48:36 | VAS-1792288113-A67B17055A8C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 02:48:32 | VAS-1792288108-4F1D6F88E317 | TELCO | TXN_COMPLETION | 1601.83ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 02:48:32 | VAS-1792288108-4F1D6F88E317 | AGGREGATOR | TXN_COMPLETION | 1960.72ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 02:48:32 | VAS-1792288108-4F1D6F88E317 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 02:48:25 | VAS-1792288103-02590BD4E7B5 | AGGREGATOR | TXN_COMPLETION | 1078.69ms | 400.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 02:48:00 | VAS-1792288079-E3712C22F360 | TELCO | TXN_COMPLETION | 1051.10ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 02:47:31 | VAS-1792288049-6897CBC867F9 | AGGREGATOR | TXN_COMPLETION | 1285.04ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 02:47:31 | VAS-1792288049-6897CBC867F9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 02:47:27 | VAS-1792288045-25B3D40265EC | AGGREGATOR | TXN_COMPLETION | 2061.19ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 02:47:16 | VAS-1792288035-9273CB45F434 | TELCO | TXN_COMPLETION | 916.85ms | 500.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 02:47:06 | VAS-1792288025-4F5FB03A375B | TELCO | TXN_COMPLETION | 954.00ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 02:47:00 | VAS-1792288020-D50CA4D92BBB | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 02:46:57 | VAS-1792288015-D8AEEB2C6690 | TELCO | TXN_COMPLETION | 1997.56ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 02:46:57 | VAS-1792288015-D8AEEB2C6690 | AGGREGATOR | TXN_COMPLETION | 404.14ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 02:46:57 | VAS-1792288015-D8AEEB2C6690 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 02:46:47 | VAS-1792288005-9DD0E29402AA | TELCO | TXN_COMPLETION | 986.04ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |