SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-1905 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.8% | 108 | QUEUED | CLOSED |
| SLB-20261004-1904 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.4% | 120 | QUEUED | CLOSED |
| SLB-20261004-1903 | Oct 04 | Glo | Success Rate | 95.0% | 94.7% | 107 | QUEUED | CLOSED |
| SLB-20261004-1902 | Oct 04 | Airtel | Success Rate | 95.0% | 94.1% | 124 | QUEUED | CLOSED |
| SLB-20261004-1901 | Oct 04 | MTN | Success Rate | 95.0% | 94.5% | 115 | QUEUED | CLOSED |
| SLB-20261004-1900 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20261004-1899 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 135 | QUEUED | CLOSED |
| SLB-20261004-1898 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.6% | 111 | QUEUED | CLOSED |
| SLB-20261004-1897 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.7% | 110 | QUEUED | CLOSED |
| SLB-20261004-1896 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.4% | 120 | QUEUED | CLOSED |
| SLB-20261004-1895 | Oct 04 | Glo | Success Rate | 95.0% | 94.6% | 110 | QUEUED | CLOSED |
| SLB-20261004-1894 | Oct 04 | Airtel | Success Rate | 95.0% | 94.2% | 122 | QUEUED | CLOSED |
| SLB-20261004-1893 | Oct 04 | MTN | Success Rate | 95.0% | 94.5% | 115 | QUEUED | CLOSED |
| SLB-20261004-1892 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.8% | 108 | QUEUED | CLOSED |
| SLB-20261004-1891 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 131 | QUEUED | CLOSED |
| SLB-20261004-1890 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.7% | 108 | QUEUED | CLOSED |
| SLB-20261004-1889 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.5% | 117 | QUEUED | CLOSED |
| SLB-20261004-1888 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.6% | 116 | QUEUED | CLOSED |
| SLB-20261004-1887 | Oct 04 | Glo | Success Rate | 95.0% | 94.5% | 112 | QUEUED | CLOSED |
| SLB-20261004-1886 | Oct 04 | Airtel | Success Rate | 95.0% | 94.3% | 119 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:48:13 | VAS-1792266492-2F32C5E5F5E5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-17 | 20:48:10 | VAS-1792266487-535E5917D17B | TELCO | TXN_COMPLETION | 678.72ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 20:48:10 | VAS-1792266487-535E5917D17B | AGGREGATOR | TXN_COMPLETION | 2055.50ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 20:48:10 | VAS-1792266487-535E5917D17B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 20:48:03 | VAS-1792266482-FCF7D1E044E0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:47:54 | VAS-1792266473-4D2665B8F7E1 | AGGREGATOR | TXN_COMPLETION | 1218.65ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 20:47:54 | VAS-1792266473-4D2665B8F7E1 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 20:47:43 | VAS-1792266463-5AAD90C60F4C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 20:47:29 | VAS-1792266448-526A0FE5237A | TELCO | TXN_COMPLETION | 1086.55ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 20:47:24 | VAS-1792266443-A7116C65A901 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 20:47:19 | VAS-1792266438-5F70E9AC0353 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:47:11 | VAS-1792266428-0109D944E0AB | AGGREGATOR | TXN_COMPLETION | 2255.00ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 20:47:11 | VAS-1792266428-0109D944E0AB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 20:47:00 | VAS-1792266419-13B4C448C84F | AGGREGATOR | TXN_COMPLETION | 1255.10ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:46:51 | VAS-1792266409-02FC0A2B7DEF | TELCO | TXN_COMPLETION | 2181.85ms | 500.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 20:46:51 | VAS-1792266409-02FC0A2B7DEF | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 20:46:46 | VAS-1792266404-D8B20CF67365 | AGGREGATOR | TXN_COMPLETION | 1332.71ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 20:46:36 | VAS-1792266394-1B05113B144C | TELCO | TXN_COMPLETION | 2176.01ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 20:46:36 | VAS-1792266394-1B05113B144C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 20:46:31 | VAS-1792266389-FA3000B18B54 | TELCO | TXN_COMPLETION | 1467.87ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |