SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261004-1905 Oct 04 Primus VAS Success Rate 95.0% 94.8% 108 QUEUED CLOSED
SLB-20261004-1904 Oct 04 9Mobile Success Rate 95.0% 94.4% 120 QUEUED CLOSED
SLB-20261004-1903 Oct 04 Glo Success Rate 95.0% 94.7% 107 QUEUED CLOSED
SLB-20261004-1902 Oct 04 Airtel Success Rate 95.0% 94.1% 124 QUEUED CLOSED
SLB-20261004-1901 Oct 04 MTN Success Rate 95.0% 94.5% 115 QUEUED CLOSED
SLB-20261004-1900 Oct 04 Telcos Direct Success Rate 95.0% 94.6% 111 QUEUED CLOSED
SLB-20261004-1899 Oct 04 Cordis Telcom Success Rate 95.0% 93.7% 135 QUEUED CLOSED
SLB-20261004-1898 Oct 04 NexBridge Success Rate 95.0% 94.6% 111 QUEUED CLOSED
SLB-20261004-1897 Oct 04 Primus VAS Success Rate 95.0% 94.7% 110 QUEUED CLOSED
SLB-20261004-1896 Oct 04 9Mobile Success Rate 95.0% 94.4% 120 QUEUED CLOSED
SLB-20261004-1895 Oct 04 Glo Success Rate 95.0% 94.6% 110 QUEUED CLOSED
SLB-20261004-1894 Oct 04 Airtel Success Rate 95.0% 94.2% 122 QUEUED CLOSED
SLB-20261004-1893 Oct 04 MTN Success Rate 95.0% 94.5% 115 QUEUED CLOSED
SLB-20261004-1892 Oct 04 Telcos Direct Success Rate 95.0% 94.8% 108 QUEUED CLOSED
SLB-20261004-1891 Oct 04 Cordis Telcom Success Rate 95.0% 93.9% 131 QUEUED CLOSED
SLB-20261004-1890 Oct 04 NexBridge Success Rate 95.0% 94.7% 108 QUEUED CLOSED
SLB-20261004-1889 Oct 04 Primus VAS Success Rate 95.0% 94.5% 117 QUEUED CLOSED
SLB-20261004-1888 Oct 04 9Mobile Success Rate 95.0% 94.6% 116 QUEUED CLOSED
SLB-20261004-1887 Oct 04 Glo Success Rate 95.0% 94.5% 112 QUEUED CLOSED
SLB-20261004-1886 Oct 04 Airtel Success Rate 95.0% 94.3% 119 QUEUED CLOSED

Page 148 of 243 (4845 total)

Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-17 20:34:46 VAS-1792265682-BAE25B304128 MERCHANT TXN_COMPLETION 13.00s 5.00s Stanbic IBTC Cordis Telcom Glo
2026-10-17 20:34:38 VAS-1792265677-891533D1F61B AGGREGATOR TXN_COMPLETION 1052.42ms 400.00ms Opay NexBridge 9Mobile
2026-10-17 20:34:38 VAS-1792265677-891533D1F61B MERCHANT TXN_COMPLETION 6.00s 5.00s Opay NexBridge 9Mobile
2026-10-17 20:34:33 VAS-1792265672-131A2DB43D6E TELCO TXN_COMPLETION 1293.89ms 500.00ms Union Bank Primus VAS 9Mobile
2026-10-17 20:33:59 VAS-1792265637-DC018928C59F TELCO TXN_COMPLETION 674.40ms 500.00ms Union Bank Primus VAS Glo
2026-10-17 20:33:59 VAS-1792265637-DC018928C59F AGGREGATOR TXN_COMPLETION 687.74ms 400.00ms Union Bank Primus VAS Glo
2026-10-17 20:33:40 VAS-1792265618-C80A8C564421 TELCO TXN_COMPLETION 1509.04ms 500.00ms MoMo PSB Cordis Telcom MTN
2026-10-17 20:33:40 VAS-1792265618-C80A8C564421 MERCHANT TXN_COMPLETION 8.00s 5.00s MoMo PSB Cordis Telcom MTN
2026-10-17 20:33:35 VAS-1792265613-14E7C8B1DC16 TELCO TXN_COMPLETION 1603.82ms 500.00ms Kuda MFB Telcos Direct MTN
2026-10-17 20:33:35 VAS-1792265613-14E7C8B1DC16 MERCHANT TXN_COMPLETION 36.00s 5.00s Kuda MFB Telcos Direct MTN
2026-10-17 20:33:31 VAS-1792265608-6D5599EDB179 AGGREGATOR TXN_COMPLETION 2368.02ms 400.00ms FirstBank Telcos Direct Glo
2026-10-17 20:33:23 VAS-1792265603-58DD7098816D MERCHANT TXN_COMPLETION 27.00s 5.00s FirstBank Cordis Telcom 9Mobile
2026-10-17 20:33:15 VAS-1792265593-EE5122421ED8 AGGREGATOR TXN_COMPLETION 1915.07ms 400.00ms Access Bank Cordis Telcom 9Mobile
2026-10-17 20:33:15 VAS-1792265593-EE5122421ED8 MERCHANT TXN_COMPLETION 6.00s 5.00s Access Bank Cordis Telcom 9Mobile
2026-10-17 20:33:10 VAS-1792265588-DA7EA106753B TELCO TXN_COMPLETION 1731.56ms 500.00ms Opay Telcos Direct Glo
2026-10-17 20:32:59 VAS-1792265579-F1FFBF359690 MERCHANT TXN_COMPLETION 9.00s 5.00s Kuda MFB Cordis Telcom Airtel
2026-10-17 20:32:49 VAS-1792265569-E36B6E1E6E94 MERCHANT TXN_COMPLETION 6.00s 5.00s Access Bank NexBridge Airtel
2026-10-17 20:32:44 VAS-1792265564-B5E6E124B442 MERCHANT TXN_COMPLETION 25.00s 5.00s MoMo PSB Primus VAS Airtel
2026-10-17 20:32:39 VAS-1792265559-B192F68BDFEB MERCHANT TXN_COMPLETION 11.00s 5.00s Access Bank NexBridge 9Mobile
2026-10-17 20:32:36 VAS-1792265554-4B984925FDE7 TELCO TXN_COMPLETION 1778.90ms 500.00ms MoMo PSB Cordis Telcom 9Mobile

Page 520 of 16891 (337804 total)