SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-1885 | Oct 04 | MTN | Success Rate | 95.0% | 94.5% | 116 | QUEUED | CLOSED |
| SLB-20261004-1884 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.7% | 109 | QUEUED | CLOSED |
| SLB-20261004-1883 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 128 | QUEUED | CLOSED |
| SLB-20261004-1882 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.5% | 111 | QUEUED | CLOSED |
| SLB-20261004-1881 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.6% | 113 | QUEUED | CLOSED |
| SLB-20261004-1880 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.6% | 115 | QUEUED | CLOSED |
| SLB-20261004-1879 | Oct 04 | Glo | Success Rate | 95.0% | 94.5% | 113 | QUEUED | CLOSED |
| SLB-20261004-1878 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 116 | QUEUED | CLOSED |
| SLB-20261004-1877 | Oct 04 | MTN | Success Rate | 95.0% | 94.4% | 117 | QUEUED | CLOSED |
| SLB-20261003-1876 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 107 | QUEUED | OPEN |
| SLB-20261003-1875 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 127 | QUEUED | OPEN |
| SLB-20261003-1874 | Oct 03 | NexBridge | Success Rate | 95.0% | 94.6% | 112 | QUEUED | OPEN |
| SLB-20261003-1873 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.7% | 112 | QUEUED | OPEN |
| SLB-20261003-1872 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 116 | QUEUED | OPEN |
| SLB-20261003-1871 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 113 | QUEUED | OPEN |
| SLB-20261003-1870 | Oct 03 | Airtel | Success Rate | 95.0% | 94.7% | 112 | QUEUED | OPEN |
| SLB-20261003-1869 | Oct 03 | MTN | Success Rate | 95.0% | 94.5% | 117 | QUEUED | OPEN |
| SLB-20261003-1868 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.8% | 108 | QUEUED | CLOSED |
| SLB-20261003-1867 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 128 | QUEUED | CLOSED |
| SLB-20261003-1866 | Oct 03 | NexBridge | Success Rate | 95.0% | 94.5% | 115 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:21:40 | VAS-1792311700-02431F563B1F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 09:21:34 | VAS-1792311692-B5535CE6F218 | TELCO | TXN_COMPLETION | 1532.67ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 09:21:34 | VAS-1792311692-B5535CE6F218 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 09:21:04 | VAS-1792311663-4F7352099B1C | AGGREGATOR | TXN_COMPLETION | 400.21ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 09:20:48 | VAS-1792311648-5D994A8EFCB9 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 09:20:36 | VAS-1792311633-A5964222141D | TELCO | TXN_COMPLETION | 2222.92ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 09:20:36 | VAS-1792311633-A5964222141D | AGGREGATOR | TXN_COMPLETION | 945.20ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 09:20:36 | VAS-1792311633-A5964222141D | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 09:20:27 | VAS-1792311626-7EE952CABCFA | AGGREGATOR | TXN_COMPLETION | 421.02ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 09:20:21 | VAS-1792311618-C440FFD5B03E | AGGREGATOR | TXN_COMPLETION | 1991.85ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 09:20:21 | VAS-1792311618-C440FFD5B03E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 09:20:13 | VAS-1792311611-BFE21A957522 | AGGREGATOR | TXN_COMPLETION | 1178.62ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 09:20:13 | VAS-1792311611-BFE21A957522 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 09:19:51 | VAS-1792311589-DB0EB2E41218 | TELCO | TXN_COMPLETION | 2152.65ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 09:19:51 | VAS-1792311589-DB0EB2E41218 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 09:19:42 | VAS-1792311581-79374F432020 | AGGREGATOR | TXN_COMPLETION | 678.81ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 09:19:35 | VAS-1792311574-9E4894D231DE | AGGREGATOR | TXN_COMPLETION | 767.52ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 09:19:29 | VAS-1792311569-72B0A6A350F4 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 09:19:16 | VAS-1792311552-2AA48031A633 | TELCO | TXN_COMPLETION | 1968.04ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 09:19:16 | VAS-1792311552-2AA48031A633 | AGGREGATOR | TXN_COMPLETION | 2233.54ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |