SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-1885 | Oct 04 | MTN | Success Rate | 95.0% | 94.5% | 116 | QUEUED | CLOSED |
| SLB-20261004-1884 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.7% | 109 | QUEUED | CLOSED |
| SLB-20261004-1883 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 128 | QUEUED | CLOSED |
| SLB-20261004-1882 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.5% | 111 | QUEUED | CLOSED |
| SLB-20261004-1881 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.6% | 113 | QUEUED | CLOSED |
| SLB-20261004-1880 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.6% | 115 | QUEUED | CLOSED |
| SLB-20261004-1879 | Oct 04 | Glo | Success Rate | 95.0% | 94.5% | 113 | QUEUED | CLOSED |
| SLB-20261004-1878 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 116 | QUEUED | CLOSED |
| SLB-20261004-1877 | Oct 04 | MTN | Success Rate | 95.0% | 94.4% | 117 | QUEUED | CLOSED |
| SLB-20261003-1876 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 107 | QUEUED | OPEN |
| SLB-20261003-1875 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 127 | QUEUED | OPEN |
| SLB-20261003-1874 | Oct 03 | NexBridge | Success Rate | 95.0% | 94.6% | 112 | QUEUED | OPEN |
| SLB-20261003-1873 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.7% | 112 | QUEUED | OPEN |
| SLB-20261003-1872 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 116 | QUEUED | OPEN |
| SLB-20261003-1871 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 113 | QUEUED | OPEN |
| SLB-20261003-1870 | Oct 03 | Airtel | Success Rate | 95.0% | 94.7% | 112 | QUEUED | OPEN |
| SLB-20261003-1869 | Oct 03 | MTN | Success Rate | 95.0% | 94.5% | 117 | QUEUED | OPEN |
| SLB-20261003-1868 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.8% | 108 | QUEUED | CLOSED |
| SLB-20261003-1867 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 128 | QUEUED | CLOSED |
| SLB-20261003-1866 | Oct 03 | NexBridge | Success Rate | 95.0% | 94.5% | 115 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:57:18 | VAS-1792285035-2366B3D28B2E | AGGREGATOR | TXN_COMPLETION | 1733.29ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 01:56:56 | VAS-1792285015-CA3106A2E1E6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 01:56:52 | VAS-1792285010-149DA867301C | AGGREGATOR | TXN_COMPLETION | 1559.93ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 01:56:46 | VAS-1792285006-D57C7AF48166 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 01:56:17 | VAS-1792284976-988E2C42485D | TELCO | TXN_COMPLETION | 1014.89ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 01:56:17 | VAS-1792284976-988E2C42485D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 01:56:07 | VAS-1792284966-1AF6491A032E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 01:56:03 | VAS-1792284962-C8E554F743BD | TELCO | TXN_COMPLETION | 1327.06ms | 500.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 01:55:57 | VAS-1792284956-62295D8B3912 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 01:55:47 | VAS-1792284947-1FC6E9CCA2F6 | AGGREGATOR | TXN_COMPLETION | 434.03ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 01:55:37 | VAS-1792284937-964AE7707281 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:55:32 | VAS-1792284932-DA0C1E323ED5 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 01:55:29 | VAS-1792284927-CD7F93072674 | AGGREGATOR | TXN_COMPLETION | 1422.34ms | 400.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 01:55:29 | VAS-1792284927-CD7F93072674 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 01:55:18 | VAS-1792284917-5E3E9E4B1BCC | TELCO | TXN_COMPLETION | 526.60ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 01:55:18 | VAS-1792284917-5E3E9E4B1BCC | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 01:55:08 | VAS-1792284907-FC9507979865 | AGGREGATOR | TXN_COMPLETION | 407.44ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 01:55:08 | VAS-1792284907-FC9507979865 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 01:54:58 | VAS-1792284897-55B554E87E6C | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 01:54:48 | VAS-1792284888-AFBF8B98298D | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Union Bank | Primus VAS | MTN |