SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-1885 | Oct 04 | MTN | Success Rate | 95.0% | 94.5% | 116 | QUEUED | CLOSED |
| SLB-20261004-1884 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.7% | 109 | QUEUED | CLOSED |
| SLB-20261004-1883 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 128 | QUEUED | CLOSED |
| SLB-20261004-1882 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.5% | 111 | QUEUED | CLOSED |
| SLB-20261004-1881 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.6% | 113 | QUEUED | CLOSED |
| SLB-20261004-1880 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.6% | 115 | QUEUED | CLOSED |
| SLB-20261004-1879 | Oct 04 | Glo | Success Rate | 95.0% | 94.5% | 113 | QUEUED | CLOSED |
| SLB-20261004-1878 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 116 | QUEUED | CLOSED |
| SLB-20261004-1877 | Oct 04 | MTN | Success Rate | 95.0% | 94.4% | 117 | QUEUED | CLOSED |
| SLB-20261003-1876 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 107 | QUEUED | OPEN |
| SLB-20261003-1875 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 127 | QUEUED | OPEN |
| SLB-20261003-1874 | Oct 03 | NexBridge | Success Rate | 95.0% | 94.6% | 112 | QUEUED | OPEN |
| SLB-20261003-1873 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.7% | 112 | QUEUED | OPEN |
| SLB-20261003-1872 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 116 | QUEUED | OPEN |
| SLB-20261003-1871 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 113 | QUEUED | OPEN |
| SLB-20261003-1870 | Oct 03 | Airtel | Success Rate | 95.0% | 94.7% | 112 | QUEUED | OPEN |
| SLB-20261003-1869 | Oct 03 | MTN | Success Rate | 95.0% | 94.5% | 117 | QUEUED | OPEN |
| SLB-20261003-1868 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.8% | 108 | QUEUED | CLOSED |
| SLB-20261003-1867 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 128 | QUEUED | CLOSED |
| SLB-20261003-1866 | Oct 03 | NexBridge | Success Rate | 95.0% | 94.5% | 115 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:13:31 | VAS-1792253608-C522529B780C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 17:13:21 | VAS-1792253598-1C240085C8FD | TELCO | TXN_COMPLETION | 2212.87ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 17:13:14 | VAS-1792253593-1EA8E4B45189 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 17:13:11 | VAS-1792253588-8E1BC568DD8F | AGGREGATOR | TXN_COMPLETION | 1976.30ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 17:13:11 | VAS-1792253588-8E1BC568DD8F | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 17:13:00 | VAS-1792253579-DF9D8B961C03 | AGGREGATOR | TXN_COMPLETION | 727.90ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 17:12:52 | VAS-1792253569-DF057DC35E7A | TELCO | TXN_COMPLETION | 2361.62ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 17:12:52 | VAS-1792253569-DF057DC35E7A | AGGREGATOR | TXN_COMPLETION | 1247.74ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 17:12:52 | VAS-1792253569-DF057DC35E7A | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 17:12:47 | VAS-1792253564-EDB4A359FDA0 | AGGREGATOR | TXN_COMPLETION | 2497.61ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 17:12:42 | VAS-1792253559-AE199935F878 | TELCO | TXN_COMPLETION | 2090.24ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 17:12:42 | VAS-1792253559-AE199935F878 | AGGREGATOR | TXN_COMPLETION | 793.38ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 17:12:42 | VAS-1792253559-AE199935F878 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 17:12:35 | VAS-1792253554-B8AE3826537F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:12:27 | VAS-1792253544-386ED1A4B111 | AGGREGATOR | TXN_COMPLETION | 2241.73ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-17 | 17:12:20 | VAS-1792253539-1E8C07CE1C91 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 17:12:15 | VAS-1792253534-D61AE30E0638 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 17:12:05 | VAS-1792253525-A2E1DFF6933C | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 17:11:58 | VAS-1792253515-546438458B26 | TELCO | TXN_COMPLETION | 1283.22ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 17:11:58 | VAS-1792253515-546438458B26 | AGGREGATOR | TXN_COMPLETION | 1929.60ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |