SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-1885 | Oct 04 | MTN | Success Rate | 95.0% | 94.5% | 116 | QUEUED | CLOSED |
| SLB-20261004-1884 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.7% | 109 | QUEUED | CLOSED |
| SLB-20261004-1883 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 128 | QUEUED | CLOSED |
| SLB-20261004-1882 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.5% | 111 | QUEUED | CLOSED |
| SLB-20261004-1881 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.6% | 113 | QUEUED | CLOSED |
| SLB-20261004-1880 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.6% | 115 | QUEUED | CLOSED |
| SLB-20261004-1879 | Oct 04 | Glo | Success Rate | 95.0% | 94.5% | 113 | QUEUED | CLOSED |
| SLB-20261004-1878 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 116 | QUEUED | CLOSED |
| SLB-20261004-1877 | Oct 04 | MTN | Success Rate | 95.0% | 94.4% | 117 | QUEUED | CLOSED |
| SLB-20261003-1876 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 107 | QUEUED | OPEN |
| SLB-20261003-1875 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 127 | QUEUED | OPEN |
| SLB-20261003-1874 | Oct 03 | NexBridge | Success Rate | 95.0% | 94.6% | 112 | QUEUED | OPEN |
| SLB-20261003-1873 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.7% | 112 | QUEUED | OPEN |
| SLB-20261003-1872 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 116 | QUEUED | OPEN |
| SLB-20261003-1871 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 113 | QUEUED | OPEN |
| SLB-20261003-1870 | Oct 03 | Airtel | Success Rate | 95.0% | 94.7% | 112 | QUEUED | OPEN |
| SLB-20261003-1869 | Oct 03 | MTN | Success Rate | 95.0% | 94.5% | 117 | QUEUED | OPEN |
| SLB-20261003-1868 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.8% | 108 | QUEUED | CLOSED |
| SLB-20261003-1867 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 128 | QUEUED | CLOSED |
| SLB-20261003-1866 | Oct 03 | NexBridge | Success Rate | 95.0% | 94.5% | 115 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:44:03 | VAS-1792251839-062CD56935FC | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 16:43:55 | VAS-1792251834-6565937F2B14 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:43:45 | VAS-1792251824-6085F586F385 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 16:43:20 | VAS-1792251800-19CE556AB69D | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 16:43:12 | VAS-1792251790-F543CCA7FEA4 | AGGREGATOR | TXN_COMPLETION | 1584.57ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 16:43:12 | VAS-1792251790-F543CCA7FEA4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 16:43:01 | VAS-1792251780-A236617B7E15 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-17 | 16:42:51 | VAS-1792251770-7DF24DBDDE1B | TELCO | TXN_COMPLETION | 885.09ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 16:42:46 | VAS-1792251765-6FAAF0142A52 | AGGREGATOR | TXN_COMPLETION | 676.05ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 16:42:46 | VAS-1792251765-6FAAF0142A52 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 16:42:36 | VAS-1792251756-8456258E9288 | AGGREGATOR | TXN_COMPLETION | 402.38ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 16:42:32 | VAS-1792251751-9BD5C83C1D44 | TELCO | TXN_COMPLETION | 1051.79ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 16:42:32 | VAS-1792251751-9BD5C83C1D44 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 16:42:26 | VAS-1792251746-B316A17A293C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 16:42:13 | VAS-1792251731-B04829CB8D2B | AGGREGATOR | TXN_COMPLETION | 1547.21ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 16:42:13 | VAS-1792251731-B04829CB8D2B | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 16:42:09 | VAS-1792251726-3D082A1E6B91 | TELCO | TXN_COMPLETION | 2294.65ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 16:42:09 | VAS-1792251726-3D082A1E6B91 | AGGREGATOR | TXN_COMPLETION | 401.52ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 16:42:09 | VAS-1792251726-3D082A1E6B91 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 16:41:55 | VAS-1792251711-2B1C9F8A0CF8 | TELCO | TXN_COMPLETION | 2134.58ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |