SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261004-1885 | Oct 04 | MTN | Success Rate | 95.0% | 94.5% | 116 | QUEUED | CLOSED |
| SLB-20261004-1884 | Oct 04 | Telcos Direct | Success Rate | 95.0% | 94.7% | 109 | QUEUED | CLOSED |
| SLB-20261004-1883 | Oct 04 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 128 | QUEUED | CLOSED |
| SLB-20261004-1882 | Oct 04 | NexBridge | Success Rate | 95.0% | 94.5% | 111 | QUEUED | CLOSED |
| SLB-20261004-1881 | Oct 04 | Primus VAS | Success Rate | 95.0% | 94.6% | 113 | QUEUED | CLOSED |
| SLB-20261004-1880 | Oct 04 | 9Mobile | Success Rate | 95.0% | 94.6% | 115 | QUEUED | CLOSED |
| SLB-20261004-1879 | Oct 04 | Glo | Success Rate | 95.0% | 94.5% | 113 | QUEUED | CLOSED |
| SLB-20261004-1878 | Oct 04 | Airtel | Success Rate | 95.0% | 94.4% | 116 | QUEUED | CLOSED |
| SLB-20261004-1877 | Oct 04 | MTN | Success Rate | 95.0% | 94.4% | 117 | QUEUED | CLOSED |
| SLB-20261003-1876 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 107 | QUEUED | OPEN |
| SLB-20261003-1875 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 127 | QUEUED | OPEN |
| SLB-20261003-1874 | Oct 03 | NexBridge | Success Rate | 95.0% | 94.6% | 112 | QUEUED | OPEN |
| SLB-20261003-1873 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.7% | 112 | QUEUED | OPEN |
| SLB-20261003-1872 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 116 | QUEUED | OPEN |
| SLB-20261003-1871 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 113 | QUEUED | OPEN |
| SLB-20261003-1870 | Oct 03 | Airtel | Success Rate | 95.0% | 94.7% | 112 | QUEUED | OPEN |
| SLB-20261003-1869 | Oct 03 | MTN | Success Rate | 95.0% | 94.5% | 117 | QUEUED | OPEN |
| SLB-20261003-1868 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.8% | 108 | QUEUED | CLOSED |
| SLB-20261003-1867 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 128 | QUEUED | CLOSED |
| SLB-20261003-1866 | Oct 03 | NexBridge | Success Rate | 95.0% | 94.5% | 115 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:51:32 | VAS-1792320692-91E111155E1E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:51:27 | VAS-1792320684-01CF46564A37 | AGGREGATOR | TXN_COMPLETION | 1570.89ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 11:51:19 | VAS-1792320677-0B5B78230163 | AGGREGATOR | TXN_COMPLETION | 1438.97ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 11:51:19 | VAS-1792320677-0B5B78230163 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 11:51:10 | VAS-1792320670-D4FC17DA76A9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 11:51:04 | VAS-1792320662-AC3849FEF7FB | AGGREGATOR | TXN_COMPLETION | 1415.08ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 11:50:55 | VAS-1792320655-98B6ECA86390 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 11:50:26 | VAS-1792320625-EAFD47A9B35E | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 11:50:11 | VAS-1792320610-0C925707D037 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 11:49:49 | VAS-1792320588-66298929F059 | AGGREGATOR | TXN_COMPLETION | 983.97ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:49:49 | VAS-1792320588-66298929F059 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:49:20 | VAS-1792320558-111FCC8D2FF4 | TELCO | TXN_COMPLETION | 724.94ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 11:49:04 | VAS-1792320544-3E8E18D0F856 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 11:48:58 | VAS-1792320536-74E80B1FA4C6 | TELCO | TXN_COMPLETION | 1353.07ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 11:48:58 | VAS-1792320536-74E80B1FA4C6 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 11:48:49 | VAS-1792320529-29022674573D | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 11:48:37 | VAS-1792320514-2C1A222110CF | AGGREGATOR | TXN_COMPLETION | 2432.31ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 11:48:37 | VAS-1792320514-2C1A222110CF | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 11:48:12 | VAS-1792320492-ADF87527A630 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 11:47:58 | VAS-1792320477-766E35EC620E | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | FirstBank | Cordis Telcom | MTN |